In response to the changes of the times, Bank SinoPac has been developing digital finance and perfectly combining virtual and physical channels, while making banking friendly and approachable.
To accelerate transformation, Bank SinoPac has maintained continuous communication and collaboration with the information and R&D teams, leveraging industry and academic resources to cultivate top talent. The bank actively invests in research projects focusing on "new technology, new structure, new business model" and partners with industry leaders to stay ahead in innovative business dynamics, thereby strengthening its innovative capabilities.
In financial innovation, Bank SinoPac adheres to two key strategies: "context management" and "AI." Context management aligns with the regulatory policy of open banking, working closely with third-party service providers to support the Financial Supervisory Commission's open banking initiatives. The bank integrates cash flow collection and payment APIs with various industry financial service scenarios, completing domestic, international, online, and offline payment and product integrations to create a comprehensive financial service ecosystem.
Additionally, Bank SinoPac continues to adopt AI technologies to enhance financial services. Since 2017, the bank has collaborated with National Cheng Kung University and Soochow University to foster new technology talent and develop AI financial technology applications. By leveraging data operations to understand customer needs, behaviors, and preferences, the bank aims to offer personalized financial experiences, lower barriers to financial services, and make life more convenient through financial technology, moving towards inclusive and customized financial services.
In recent years, Bank SinoPac has made significant strides in digital transformation and smart financial innovation services. The bank continues to enhance its comprehensive digital offerings, including "DAWHO," "SinoPac Robot Advisor - ibrAin," "ShareShares Regular Savings Plan in US Stocks," and "DACARD," to facilitate seamless contactless online financial services. In revolutionizing branch service journeys, the bank adheres to the 3S core principles: Smooth (streamlining traditional processes), Smart (intelligent services), and Sweet (personalized in-branch experiences). This strategy not only achieves energy-saving and carbon reduction goals but also lowers financial barriers, promoting inclusive finance.
In 2023, Bank SinoPac further integrated its services with securities functions, providing comprehensive digital solutions through "DAWHO x DAWHOTOU." Moving forward, we will continue to develop smart financial products, with "uninterrupted digital services" as a key operational objective.
Integrated Digital Account "DAWHO"
Bank SinoPac has launched "DAWHO," a integrated digital account, to provide inclusive financial services. Centered on the needs of the young generation, "DAWHO" contextualizes financial services from entertainment, food, and transportation, to playing, learning, housing, and pet-raising, and integrates 7 core functions and services, namely deposits, wealth management, foreign currency, securities, credit cards, credit loans, and mortgage. Regardless of space and time, "DAWHO" enables consumers to apply for and use 24/7 financial services such as account opening and investment online without visiting any brick-and-mortar branches. It has been well received by account holders.
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As of June 2022, the number of account holders exceeded 1,240,000, ranking third in the digital banking market in Taiwan.
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Bank SinoPac won the "Best Digital Finance Award" in the "10th Taiwan Banking and Finance Best Practice Awards", "Marketing & Brand Initiative of the Year" in the "Asian Banking and Finance", "Most Popular Brand Award" and " Best Product Award "in the "18th National Brand Yushan Award" and "Best Deposit/Savings Product in Taiwan " in " The Asian Banker.
Hearing the opinion of the younger generation, "DAWHO" is designed for the younger generation to manage wealth and maintain their quality of life at the same time. "DAWHO" provides wealth management services such as funds, stocks, and sub-brokerage to lower the threshold for customers to invest. With "DAWHO," people with mediocre incomes are able to invest through a systematic investment plan. In terms of daily consumption, high cash rewards are offered by many partners, making digital banking now a way of life.
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"DAWHO" partners, including digital audio/video platforms (e.g., Netflix and Spotify), food delivery service provides (e.g., Foodpanda and Uber Eats), and home video game consoles (e.g., PlayStation and Xbox)
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Wealth management services (e.g., NT$100 funds and fee-exempt funds)
Special offers and features of DAWHO:
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In March 2020, Bank SinoPac cooperated with SinoPac Securities to roll out the "SinoPac Stock Savings Plans" platform, allowing customers to buy funds and stocks through a systematic investment plan.
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In July 2020, Bank SinoPac launched "online fast opening for account sub-brokerage" with SinoPac Securities, allowing customers to buy US stocks and build wealth fast.
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In April 2021, Bank SinoPac integrated asset management of SinoPac Securities and the opening process for account sub-brokerage on DAWHO APP, providing customers more complete product selection and asset management services.
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In October 2021, Bank SinoPac cooperated with SinoPac Securities to launch one-stop account application service, allowing our customers to apply NT Dollar account, foreign currency account, trust account, sub-brokerage account and securities account at one time.
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In June 2022, Bank SinoPac added the area of stock IPO on DAWHO APP.
"DAWHO" meets the financial needs of the younger generation in all aspects. Launched in March 2020, the "DAWHO APP" is well-designed and user-oriented to provide more intuitive and personalized services.
Download DAWHO APP
In the future, Bank SinoPac will continue to innovate and integrate objectives to develop digital accounts, use innovative technologies such as AI, big data, and face recognition to optimize service quality, and actively develop new forms of payment, investment, securities, foreign currency, and other business, so as to meet user needs and provide a better user experience. With cross-industry alliances and the business ecosystem that consists of brick-and-mortar branches, ATMs, and payment service providers across Taiwan combined, the scope of business will be further expanded.
Mobile Payment
funBIZ Cross-border Collection Service
funBIZ provides offline "cross-border (Alipay) payment service" through the QR Code and RWD management platform, without the cost of EDC, turning mobile phones into mobile cash registers to collect money at any time. It also offers real-time transaction tracking and refunding with a user-friendly interface for seamless offline cashless collection and effortless online management. Moreover, funBIZ helps SMB expand their customer base by reaching diverse global audience.
Multi-payment Service
In addition to rolling out various types of credit cards for different customer needs, Bank SinoPac provides multi-payment services that link credit cards on mobile phones and wearable devices, including Apple Pay, Google Pay, Samsung Pay, Garmin Pay, and Fitbit Pay, for customers to enjoy a secure, simple, and new payment experience.
Multi-payment Service：further details
Digital Counter Services
With customer experience as the core, digital technologies, whether software or hardware, are introduced to shape digital counters and mobile applications. E-services are paperless and more environmentally friendly and enable tellers to serve customers more considerately with streamlined workflows; in addition, electronic data are traceable, making transactions more secure. This initiative not only fulfills Bank SinoPac's corporate social responsibility, but also improves customer satisfaction and strengthens the protection and internal control of customer data.
Various Digital Counter Services:
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eNote(Electronic Notepad) Paperless Green Counter
eNote has been implemented in all branches. A total of 57 transaction items can be done by eNote, accounting for 85% of all transaction items. The entire application process allows documents and forms to be saved electronically in order to reduce paper consumption in line with the environmental policy.
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iBranch Services
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Application Form Pre-filling
Bank SinoPac provides common application forms that can be pre-filled online, and the pre-filled information can be quickly imported by tellers with one click to complete transactions.
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Online Queue Number Request
During the COVID-19 pandemic, taking a number without contacting anyone can make epidemic prevention more effective. Customers can choose a branch online and check the real-time queue number and busyness of each branch anytime.
- Reservation Service
By reserving branches and service time slots, you can enjoy priority service, avoid waiting in branches and reduce the risk of crowding in branch lobbies.
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Floating Counter Services
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TOGO App
iPads are introduced in all branches. With TOGO App, customers can apply to open accounts. Tellers receive applications electronically regardless of customers' locations, which strengthens the protection and internal control of customers' personal information. Tellers can also verify customers' identities and provide other services using semi-self-service counters to reduce waiting time and improve customer experience.
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Account Opening on Cloud
Account Opening on Cloud has been implemented in all branches. Go to the "Account Opening on Cloud" web page and complete identity verification and KYC with TOGO App on iPad. Customers can receive their passbooks and ATM cards in no time. The centralized and systematized preview process reduces account opening time to 10 minutes, and customers will be notified of progress on the same day.
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Palm Vein Authentication
Palm Vein Authentication has been implemented in all branches in May 2022. With Palm Vein Authentication, customer signatures and signature verification are no longer required. It is also used to strengthen internal control and reduce fraudulent transactions. Starting from 2021, Bank SinoPac deploys Palm Vein Authentication for ATM deposit/ withdrawal/ transfer/ check balance functions in 9 branches and expands deployment in branches continuously in 2022.
Open Banking
Bank SinoPac is open to new ideas. By connecting with partners through APIs, Bank SinoPac integrates financial services that people need in every aspect of life such as Corporate Cash Collection and Payment, E-Commerce Payment, Bills Payment, Identity Authentication, Open Banking, creating infinite possibilities of banking services!
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New banking landscape:
Bank SinoPac has actively attended startup cooperation & matchmaking seminars organized by "FintechSpace." Bank SinoPac is also a member of "NCCU Gloria," where it exchanges ideas and forms strategic cooperation with partners in various fields to promote a new form of digital banking services and build a financial ecosystem.
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Partner API:
Bank SinoPac provides financial services to customers to make finance closer to everyday life. APIs apply to e-commerce platforms, electronic payment accounts, community management App. Furthermore, Bank SinoPac has also developed APIs based on the pain points from corporate customers, including account detail inquiries, payment and cash collections. APIs can meet various business models and customer requirements such as Corporate Cash Collection and Payment, E-Commerce Payment, Bills Payment, Identity Authentication, and Open Banking.
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Open API:
Bank SinoPac implements Open Banking in response to the government's "Open Banking" policy and the three-phase rollout of Open API by Financial Information Service Co., Ltd. (Phase I: inquiry into public data, Phase II: inquiry into consumer data, and Phase III: inquiry into transactions). Based on the unified Open API standard, Bank SinoPac works with third-party service providers to create various scenarios in hopes of providing a wider range of financial services information and premium services.
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SinoPac API Developer Portal:
This website is specially created for API developers to make financial services more agile. This portal introduces 5 API categories, namely, Corporate Cash Collection and Payment, E-commerce Payment, Bills Payment, Identity Authentication, and Open Banking, and API tests to help businesses connect to APIs quickly and access information provided by Open Banking.
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Visit "SinoPac API Developer Portal" to learn more. Let's create a new banking landscape together!
Digital Branch
The first digital branch of Bank SinoPac is located in the Future Venue of National Cheng Kung University (NCKU), which is a conglomeration of humanities and technology. Designed as a user-oriented future bank, the NCKU Branch brings together innovation, digital banking, and technology with an aim to achieve digital transformation. With numerous state-of-the-art facilities set up, users have an opportunity to experience the latest FinTech trends and next-generation banking in the NCKU Branch, making financial services accessible to more people.
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Online VR number-taking:
Customers can directly take a number online via virtual reality (VR) before heading to the NCKU Branch.
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Face recognition greeting system:
The face recognition greeting system will greet customers individually at the door, giving them a unique welcome.
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eNote (Electronic Notepad):
eNote electronic notepad is used to promote paperless operations, which can reduce paper consumption, speed up the application process, and improve customer satisfaction.
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Palm Vein Authentication:
Palm vein authentication is used for approval of the branch operations. This financial technology not only ensures the security of transactions, but also satisfies customer needs quickly.
Making customer experience priority number one, the NCKU Branch aims to provide financial services more efficiently with digital technologies and redefine the new value of digitization.
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Asian Banking & Finance (ABF) awarded the "Best Technology & Operations in Taiwan" to Bank SinoPac in the 2020 Wholesale Banking Awards in recognition of its effort to create a venue for cross-disciplinary learning and business innovation and entrepreneurship.
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Welcome to visit the NCKU Branch to make inquiries and experience digital banking.
