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[{"MOREURL":"https://funcashier.sinopac.com/WebSite/FunCashierBackend/Pages/help.aspx?name##lnk_other_forgetpw\u0026page##forgotpw","FAQSUBCATEGORYNUM":"00000","BANKCATEGORYNUM":"","FAQANSWER":"1.使用豐掌櫃之「使用者代碼」、「密碼」、以及您的「身分證字號(統編)」登入者： \r\u003cBR\u003e請透過「忘記使用者代碼」、「忘記密碼」流程找回帳密。 \r\u003cBR\u003e\r\u003cBR\u003e\r\u003cBR\u003e2.使用永豐網銀 (MMA 金融交易網 / 商務金融網) 資訊登入者： \r\u003cBR\u003ea.使用「MMA 金融交易網」資訊登入者：請至永豐銀行臨櫃重新申請。(詳情請依照 MMA 金融交易網站規定辦理) \r\u003cBR\u003eb.使用「商務金融網」資訊登入者：若要更改 Admin 帳號之密碼以書面郵寄重新申請。一般使用者則由有會員編輯權限的帳號重新新增子帳號即可。 \r\u003cBR\u003ec.使用「豐掌櫃助理帳號」登入者：由豐掌櫃主帳號進入「豐掌櫃 \u003e 帳戶總覽 \u003e 助理帳號管理」頁面重新設定即可。","FAQTITLE":"如果我忘記使用者代號/密碼怎麼辦？","FAQNO":"359","DOCRURL":"","SATISFACTIONCOUNT":"34","NEWUSERFAQTITLE":"","FAQCATEGORY":"豐掌櫃","HOTFAQ":"中","CLICKCOUNT":"27936","BANKCATEGORY":"豐掌櫃","FAQSUBCATEGORY":"新手上路","ISVISIBLE":"1","SERVICEURL":"","FAQCATEGORYNUM":"00008","NEWUSERFAQ":""},{"MOREURL":"","FAQSUBCATEGORYNUM":"00001","BANKCATEGORYNUM":"","FAQANSWER":"‧ 豐收款所產生之虛擬帳號格式為【999225】+8碼流水號。\r\u003cBR\u003e‧ 上述虛擬帳號可至各銀行臨櫃付款，付款資訊如下：\r\u003cBR\u003e銀行代碼：807 永豐商業銀行\r\u003cBR\u003e分行代號：021 台北分行\r\u003cBR\u003e帳號名稱：其他應付款代收網路收款\r\u003cBR\u003e帳號號碼：請填寫本次交易之虛擬帳號，例如 999225xxxxxxxx","FAQTITLE":"虛擬帳號格式為何? 虛擬帳號是否可接受臨櫃付款?","FAQNO":"822","DOCRURL":"","SATISFACTIONCOUNT":"55","NEWUSERFAQTITLE":"","FAQCATEGORY":"豐收款(境內)","HOTFAQ":"低","CLICKCOUNT":"27115","BANKCATEGORY":"豐掌櫃","FAQSUBCATEGORY":"收款篇","ISVISIBLE":"1","SERVICEURL":"","FAQCATEGORYNUM":"00009","NEWUSERFAQ":""},{"MOREURL":"https://funcashier.sinopac.com/WebSite/FunCashierBackend/Pages/help.aspx?name##lnk_payment_fee\u0026page##fees","FAQSUBCATEGORYNUM":"00002","BANKCATEGORYNUM":"","FAQANSWER":"1.信用卡：\r\u003cBR\u003e\r\u003cBR\u003e當買家針對「信用卡交易」申請退款/取消交易時，賣家同意退款後，豐掌櫃會以原支付方式，將款項退到買家原來付款的信用卡中。\r\u003cBR\u003e\r\u003cBR\u003e2.轉帳、掌櫃帳戶：\r\u003cBR\u003e\r\u003cBR\u003e當買家針對「轉帳、掌櫃帳戶」交易申請退款/ 取消交易時，賣家同意退款後，款項將退至買家的「掌櫃帳戶」。","FAQTITLE":"如果申請退款，費用會退到哪裡？","FAQNO":"379","DOCRURL":"","SATISFACTIONCOUNT":"15","NEWUSERFAQTITLE":"","FAQCATEGORY":"豐掌櫃","HOTFAQ":"中","CLICKCOUNT":"11541","BANKCATEGORY":"豐掌櫃","FAQSUBCATEGORY":"付款篇","ISVISIBLE":"1","SERVICEURL":"","FAQCATEGORYNUM":"00008","NEWUSERFAQ":""},{"MOREURL":"","FAQSUBCATEGORYNUM":"00000","BANKCATEGORYNUM":"","FAQANSWER":"‧交易時，提供付款圖形(例如QRCode、二維條碼)供掃描後結帳付款的模式，叫做掃碼模式。\r\u003cBR\u003e‧掃碼模式一般分為兩種：主掃模式、被掃模式，是以「付款人」做為出發點來定義。\r\u003cBR\u003e1.主掃模式：又稱「正向掃碼」，由付款人主動掃描商店的收款圖形(例如商店QRCode)。\r\u003cBR\u003e2.被掃模式：又稱「反向掃碼」，由付款人展示電子錢包QRCode供商店掃碼。\r\u003cBR\u003e","FAQTITLE":"什麼是主掃模式與被掃模式？","FAQNO":"796","DOCRURL":"","SATISFACTIONCOUNT":"8","NEWUSERFAQTITLE":"","FAQCATEGORY":"豐收款(境外)","HOTFAQ":"低","CLICKCOUNT":"6874","BANKCATEGORY":"豐掌櫃","FAQSUBCATEGORY":"申請篇","ISVISIBLE":"1","SERVICEURL":"","FAQCATEGORYNUM":"00010","NEWUSERFAQ":""},{"MOREURL":"https://funcashier.sinopac.com/WebSite/FunCashierBackend/Pages/help.aspx","FAQSUBCATEGORYNUM":"00000","BANKCATEGORYNUM":"","FAQANSWER":"豐掌櫃提供安全便利的線上代收、代付服務，特別設計「價金保管機制」，透過本服務付款，會替買賣雙方暫時保管款項10天，付款安心有保障。\r\u003cBR\u003e\r\u003cBR\u003e賣家/收款人可快速「製作收款」，搖身變成網路賣家。\r\u003cBR\u003e買家/付款人購買方便，付款安全，交易有保障。","FAQTITLE":"什麼是豐掌櫃？","FAQNO":"355","DOCRURL":"","SATISFACTIONCOUNT":"33","NEWUSERFAQTITLE":"關於豐掌櫃","FAQCATEGORY":"豐掌櫃","HOTFAQ":"高","CLICKCOUNT":"6660","BANKCATEGORY":"豐掌櫃","FAQSUBCATEGORY":"新手上路","ISVISIBLE":"1","SERVICEURL":"","FAQCATEGORYNUM":"00008","NEWUSERFAQ":""},{"MOREURL":"https://funcashier.sinopac.com/WebSite/FunCashierBackend/Pages/help.aspx?name##lnk_payment_fee\u0026page##fees","FAQSUBCATEGORYNUM":"00001","BANKCATEGORYNUM":"","FAQANSWER":"賣家使用本服務，所需支付的費用如下：\r\u003cBR\u003e\r\u003cBR\u003e1.收款手續費\r\u003cBR\u003e\r\u003cBR\u003e若您有「信用卡交易」的收取款項，您將需要支付收款手續費（轉帳收款不收手續費）。\r\u003cBR\u003e\r\u003cBR\u003e2.退款手續費\r\u003cBR\u003e\r\u003cBR\u003e買家申請退款/取消交易，皆不需支付退款手續費。\r\u003cBR\u003e\r\u003cBR\u003e3.提領手續費\r\u003cBR\u003e\r\u003cBR\u003e若您有申請提領「掌櫃帳戶」款項，申請提領時，您將需要支付提款手續費。\r\u003cBR\u003e\r\u003cBR\u003e4.系統服務費（月費）\r\u003cBR\u003e\r\u003cBR\u003e當您使用豐掌櫃代收款項，收款金額超過 NT 5 萬時 ，您將需要支付系統服務費(月費)。","FAQTITLE":"收款會不會有手續費？","FAQNO":"365","DOCRURL":"","SATISFACTIONCOUNT":"14","NEWUSERFAQTITLE":"","FAQCATEGORY":"豐掌櫃","HOTFAQ":"中","CLICKCOUNT":"4429","BANKCATEGORY":"豐掌櫃","FAQSUBCATEGORY":"收款篇","ISVISIBLE":"1","SERVICEURL":"","FAQCATEGORYNUM":"00008","NEWUSERFAQ":""},{"MOREURL":"","FAQSUBCATEGORYNUM":"00001","BANKCATEGORYNUM":"","FAQANSWER":"跨境付款服務僅提供訂單付款服務，無法進行儲值服務。","FAQTITLE":"可以用永豐銀行金融卡付款儲值到支付寶帳戶嗎？","FAQNO":"942","DOCRURL":"","SATISFACTIONCOUNT":"12","NEWUSERFAQTITLE":"","FAQCATEGORY":"跨境付款","HOTFAQ":"低","CLICKCOUNT":"3987","BANKCATEGORY":"豐掌櫃","FAQSUBCATEGORY":"付款篇","ISVISIBLE":"1","SERVICEURL":"","FAQCATEGORYNUM":"00014","NEWUSERFAQ":""},{"MOREURL":"","FAQSUBCATEGORYNUM":"00002","BANKCATEGORYNUM":"","FAQANSWER":"當您於電子支付中完成帳戶連結後，為了保障交易安全，永豐銀行將會進行歸戶額度的限制如下：\r\u003cBR\u003e．單筆：新臺幣存款帳戶帳號+OTP，最高新臺幣2萬元；MMA金融交易網會員帳密+OTP，最高新臺幣5萬元。\r\u003cBR\u003e．每日：最高新臺幣10萬元。\r\u003cBR\u003e．每月：最高新臺幣20萬元。","FAQTITLE":"使用永豐銀行帳戶連結扣款服務進行付款，是否有額度限制?","FAQNO":"865","DOCRURL":"","SATISFACTIONCOUNT":"15","NEWUSERFAQTITLE":"","FAQCATEGORY":"帳戶連結扣款","HOTFAQ":"中","CLICKCOUNT":"3415","BANKCATEGORY":"豐掌櫃","FAQSUBCATEGORY":"付款篇","ISVISIBLE":"1","SERVICEURL":"","FAQCATEGORYNUM":"00013","NEWUSERFAQ":""},{"MOREURL":"","FAQSUBCATEGORYNUM":"00003","BANKCATEGORYNUM":"","FAQANSWER":"若您的簡訊動態密碼手機非最新，請您攜帶身分證件與印鑑親赴永豐銀行任一分行臨櫃進行變更。","FAQTITLE":"當您使用使用永豐銀行帳戶連結扣款服務時，在簡訊OTP（動態密碼）認證過程中，發現手機號碼非最新，該如何變更？","FAQNO":"947","DOCRURL":"","SATISFACTIONCOUNT":"5","NEWUSERFAQTITLE":"","FAQCATEGORY":"帳戶連結扣款","HOTFAQ":"低","CLICKCOUNT":"3280","BANKCATEGORY":"豐掌櫃","FAQSUBCATEGORY":"身分認證篇","ISVISIBLE":"1","SERVICEURL":"","FAQCATEGORYNUM":"00013","NEWUSERFAQ":""},{"MOREURL":"https://funcashier.sinopac.com/WebSite/FunCashierBackend/Pages/help.aspx?name##lnk_buy_payment\u0026page##payment","FAQSUBCATEGORYNUM":"00002","BANKCATEGORYNUM":"","FAQANSWER":"目前本服務提供多種收款方式供網路賣家使用。付款人(買家)結帳時，會根據賣家的賣場設定，而看到不同的付款選項。\r\u003cBR\u003e\r\u003cBR\u003e1.信用卡：\r\u003cBR\u003e\r\u003cBR\u003e買家可使用線上刷卡付款。\r\u003cBR\u003e\r\u003cBR\u003e2.轉帳：\r\u003cBR\u003e\r\u003cBR\u003e買家可透過實體 ATM、網路 ATM、網路銀行 (若您有永豐網路銀行，可使用永豐 OTP 非約定帳號轉帳喔！)等，進行轉帳付款。\r\u003cBR\u003e\r\u003cBR\u003e3.掌櫃帳戶：\r\u003cBR\u003e\r\u003cBR\u003e買家可透過「掌櫃帳戶」之餘額，進行付款。","FAQTITLE":"豐掌櫃可以使用哪些付款方式？","FAQNO":"363","DOCRURL":"","SATISFACTIONCOUNT":"44","NEWUSERFAQTITLE":"","FAQCATEGORY":"豐掌櫃","HOTFAQ":"中","CLICKCOUNT":"3253","BANKCATEGORY":"豐掌櫃","FAQSUBCATEGORY":"付款篇","ISVISIBLE":"1","SERVICEURL":"","FAQCATEGORYNUM":"00008","NEWUSERFAQ":""},{"MOREURL":"","FAQSUBCATEGORYNUM":"00003","BANKCATEGORYNUM":"","FAQANSWER":"1.請檢查您的手機號碼是否與設定中提示的手機號碼一致。\r\u003cBR\u003e2.若您發送第一次未收到，請稍後再次點選發送。\r\u003cBR\u003e3.簡訊OTP（動態密碼）每日可發送次數為5次，若您當天已點選發送超過5次，請隔天再試。","FAQTITLE":"當您使用使用永豐銀行帳戶連結扣款服務時，在簡訊OTP（動態密碼）認證過程中，為什麼收不到簡訊OTP（動態密碼）？","FAQNO":"948","DOCRURL":"","SATISFACTIONCOUNT":"6","NEWUSERFAQTITLE":"","FAQCATEGORY":"帳戶連結扣款","HOTFAQ":"低","CLICKCOUNT":"2852","BANKCATEGORY":"豐掌櫃","FAQSUBCATEGORY":"身分認證篇","ISVISIBLE":"1","SERVICEURL":"","FAQCATEGORYNUM":"00013","NEWUSERFAQ":""},{"MOREURL":"https://funcashier.sinopac.com/WebSite/FunCashierBackend/Pages/AnnounceDetail.aspx?pageindex##3","FAQSUBCATEGORYNUM":"00000","BANKCATEGORYNUM":"","FAQANSWER":"因應「電子支付機構管理條例」相關規範於2021年7月1日修訂生效，本行豐掌櫃為符合相關規範並貼近生活金融需求，將階段性調整相關功能並轉型升級服務內容：\r\u003cBR\u003e\r\u003cBR\u003e【即日起暫停部份註冊功能】\r\u003cBR\u003e1.若您有付款需求，仍可透過豐掌櫃首次交易加入會員。\r\u003cBR\u003e2.若您有收款需求，豐掌櫃轉型提供升級版金流服務，將加速買家付款流程及撥款時程，邀請您體驗以下收款服務： \r\u003cBR\u003e‧ 豐收款：公司戶適用\r\u003cBR\u003e‧個人收款服務：社群金流/線下門店收款適用 \r\u003cBR\u003e","FAQTITLE":"使用豐掌櫃需要加入會員嗎？","FAQNO":"356","DOCRURL":"","SATISFACTIONCOUNT":"11","NEWUSERFAQTITLE":"加入豐掌櫃","FAQCATEGORY":"豐掌櫃","HOTFAQ":"高","CLICKCOUNT":"2537","BANKCATEGORY":"豐掌櫃","FAQSUBCATEGORY":"新手上路","ISVISIBLE":"1","SERVICEURL":"","FAQCATEGORYNUM":"00008","NEWUSERFAQ":""},{"MOREURL":"https://funcashier.sinopac.com/WebSite/FunCashierBackend/Pages/help.aspx?name##lnk_collect_tool\u0026page##collect_tools","FAQSUBCATEGORYNUM":"00001","BANKCATEGORYNUM":"","FAQANSWER":"我們提供您 3 種收款工具，您可視需求與用途選擇合適的工具～ 無論是透過 email，或在自己的網站或部落格，都能搖身一變成為網路頭家，立即進行線上交易，接受款項！ \r\u003cBR\u003e\r\u003cBR\u003e1.Email 通知付款：有特定的收款對象。\r\u003cBR\u003e\r\u003cBR\u003e2.網頁收款鈕：在網站或部落格宣傳/銷售商品。\r\u003cBR\u003e\r\u003cBR\u003e3.訂購單：在網站或部落格宣傳/銷售大量商品，需要訂購單系統。","FAQTITLE":"如何用豐掌櫃收款或賣東西？","FAQNO":"366","DOCRURL":"","SATISFACTIONCOUNT":"9","NEWUSERFAQTITLE":"如何收款","FAQCATEGORY":"豐掌櫃","HOTFAQ":"高","CLICKCOUNT":"2068","BANKCATEGORY":"豐掌櫃","FAQSUBCATEGORY":"收款篇","ISVISIBLE":"1","SERVICEURL":"","FAQCATEGORYNUM":"00008","NEWUSERFAQ":""},{"MOREURL":"","FAQSUBCATEGORYNUM":"00001","BANKCATEGORYNUM":"","FAQANSWER":"無訂單建立金額限制。但須留意付款人一般金融卡非約定轉入帳號之單筆限額為3萬元，單日累計最高3萬元。若超額可於各金融機構臨櫃匯款。","FAQTITLE":"虛擬帳號是否有訂單金額限制?","FAQNO":"823","DOCRURL":"","SATISFACTIONCOUNT":"4","NEWUSERFAQTITLE":"","FAQCATEGORY":"豐收款(境內)","HOTFAQ":"低","CLICKCOUNT":"1998","BANKCATEGORY":"豐掌櫃","FAQSUBCATEGORY":"收款篇","ISVISIBLE":"1","SERVICEURL":"","FAQCATEGORYNUM":"00009","NEWUSERFAQ":""},{"MOREURL":"","FAQSUBCATEGORYNUM":"00000","BANKCATEGORYNUM":"","FAQANSWER":"‧ 提供線上信用卡、虛擬帳號（支援實體ATM、WebATM、臨櫃）等收款服務。收款方利用API與既有網站串接，使得收款可輕鬆成為網站服務的一部分。\r\u003cBR\u003e‧ 適用具備獨立網站及API技術串接能力之法人申請。\r\u003cBR\u003e‧ 申請方式請至 https://funcashier.sinopac.com/WebSite/Pages/api_webform.aspx","FAQTITLE":"豐收款(境內)提供哪些線上收款功能呢? 適合甚麼樣的商家使用?","FAQNO":"806","DOCRURL":"","SATISFACTIONCOUNT":"11","NEWUSERFAQTITLE":"","FAQCATEGORY":"豐收款(境內)","HOTFAQ":"低","CLICKCOUNT":"1674","BANKCATEGORY":"豐掌櫃","FAQSUBCATEGORY":"申請篇","ISVISIBLE":"1","SERVICEURL":"","FAQCATEGORYNUM":"00009","NEWUSERFAQ":""},{"MOREURL":"https://funcashier.sinopac.com/WebSite/FunCashierBackend/Pages/help.aspx?name##lnk_new_safekeeping\u0026page##safekeeping","FAQSUBCATEGORYNUM":"00002","BANKCATEGORYNUM":"","FAQANSWER":"在賣家還沒出貨前，買家可向賣家「申請取消交易」， 賣家需在買家申請後 5 天內回覆同意或拒絕，若超過回覆期限，將視為默許同意取消交易。 \r\u003cBR\u003e\r\u003cBR\u003e若賣家同意，交易會被取消，系統將會開始辦理退款。若賣家已經出貨而拒絕取消交易，買家可在收到商品後，再申請退款。 \r\u003cBR\u003e","FAQTITLE":"付款後不想買，可以取消交易嗎？","FAQNO":"361","DOCRURL":"","SATISFACTIONCOUNT":"18","NEWUSERFAQTITLE":"取消交易","FAQCATEGORY":"豐掌櫃","HOTFAQ":"高","CLICKCOUNT":"1552","BANKCATEGORY":"豐掌櫃","FAQSUBCATEGORY":"付款篇","ISVISIBLE":"1","SERVICEURL":"","FAQCATEGORYNUM":"00008","NEWUSERFAQ":""},{"MOREURL":"","FAQSUBCATEGORYNUM":"00001","BANKCATEGORYNUM":"","FAQANSWER":"成功通過身分確認流程後，同一身份證字號，限額如下(依本行約定轉帳限制為準，退款額度不加回)：\r\u003cBR\u003e－一般帳戶：單筆/日/月額度為新臺幣30萬元。\r\u003cBR\u003e - 數位帳戶：採其他「銀行帳戶」驗證或採永豐或其他銀行「信用卡」驗證，單筆/日/月額度為3萬元；採本行「銀行帳戶」驗證或親自到永豐銀行「臨櫃認證」後，單筆/日/月額度為30萬元。","FAQTITLE":"使用永豐銀行跨境付款服務進行付款，是否有額度限制?","FAQNO":"941","DOCRURL":"","SATISFACTIONCOUNT":"2","NEWUSERFAQTITLE":"","FAQCATEGORY":"跨境付款","HOTFAQ":"低","CLICKCOUNT":"1531","BANKCATEGORY":"豐掌櫃","FAQSUBCATEGORY":"付款篇","ISVISIBLE":"1","SERVICEURL":"","FAQCATEGORYNUM":"00014","NEWUSERFAQ":""},{"MOREURL":"","FAQSUBCATEGORYNUM":"00002","BANKCATEGORYNUM":"","FAQANSWER":"提供永豐活期存款帳戶之買家，透過安全驗證後可於電子支付平台進行帳戶連結交易。完成帳戶連結後，買家可直接進行自訂單筆交易限額內之付款或儲值交易，該金額會直接由帳戶中扣除。","FAQTITLE":"什麼是帳戶連結扣款服務？","FAQNO":"861","DOCRURL":"","SATISFACTIONCOUNT":"2","NEWUSERFAQTITLE":"","FAQCATEGORY":"帳戶連結扣款","HOTFAQ":"中","CLICKCOUNT":"1483","BANKCATEGORY":"豐掌櫃","FAQSUBCATEGORY":"付款篇","ISVISIBLE":"1","SERVICEURL":"https://funcashier.sinopac.com/digital_payment/funbiz.html#bussiness","FAQCATEGORYNUM":"00013","NEWUSERFAQ":""},{"MOREURL":"https://funcashier.sinopac.com/WebSite/FunCashierBackend/Pages/help.aspx?name##lnk_new_safekeeping\u0026page##safekeeping","FAQSUBCATEGORYNUM":"00000","BANKCATEGORYNUM":"","FAQANSWER":"豐掌櫃提供「價金保管」服務，讓付款人在網路交易時，能確保自己的網路購物權益。\r\u003cBR\u003e付款後，買家可進行以下動作：\r\u003cBR\u003e1.提前撥款(發生於付款後)\r\u003cBR\u003e2.延遲撥款(發生於出貨後)\r\u003cBR\u003e3.申請取消交易(發生於出貨前)\r\u003cBR\u003e4.申請退款(發生於出貨後)\r\u003cBR\u003e\r\u003cBR\u003e付款後，賣家可進行以下動作：\r\u003cBR\u003e1.發出貨通知\r\u003cBR\u003e2.同意/拒絕取消交易 \r\u003cBR\u003e3.同意/拒絕退款","FAQTITLE":"什麼是價金保管機制？","FAQNO":"357","DOCRURL":"","SATISFACTIONCOUNT":"4","NEWUSERFAQTITLE":"價金保管機制","FAQCATEGORY":"豐掌櫃","HOTFAQ":"高","CLICKCOUNT":"1406","BANKCATEGORY":"豐掌櫃","FAQSUBCATEGORY":"新手上路","ISVISIBLE":"1","SERVICEURL":"","FAQCATEGORYNUM":"00008","NEWUSERFAQ":""},{"MOREURL":"","FAQSUBCATEGORYNUM":"00001","BANKCATEGORYNUM":"","FAQANSWER":"‧「一般交易」涵蓋的交易為商店提供消費者使用信用卡收款、虛擬帳號收款之交易。\r\u003cBR\u003e‧「跨境交易」涵蓋範圍則是商店提供「跨境代收」(例如支付寶)收款方式，讓境外消費者(陸客)使用「境外支付方式」(例如支付寶)付款所成立之交易。\r\u003cBR\u003e\r\u003cBR\u003e","FAQTITLE":"商戶管理後台的「一般交易」與「跨境交易」有何不同？","FAQNO":"815","DOCRURL":"","SATISFACTIONCOUNT":"2","NEWUSERFAQTITLE":"","FAQCATEGORY":"豐收款(境外)","HOTFAQ":"低","CLICKCOUNT":"1344","BANKCATEGORY":"豐掌櫃","FAQSUBCATEGORY":"收款篇","ISVISIBLE":"1","SERVICEURL":"","FAQCATEGORYNUM":"00010","NEWUSERFAQ":""},{"MOREURL":"","FAQSUBCATEGORYNUM":"00000","BANKCATEGORYNUM":"","FAQANSWER":"1. 一卡通Money\r\u003cBR\u003e2. 悠遊付\r\u003cBR\u003e3. 街口支付\r\u003cBR\u003e4. 橘子支付","FAQTITLE":"哪些合作平台適用永豐銀行帳戶連結扣款服務進行付款呢?","FAQNO":"862","DOCRURL":"","SATISFACTIONCOUNT":"15","NEWUSERFAQTITLE":"","FAQCATEGORY":"帳戶連結扣款","HOTFAQ":"低","CLICKCOUNT":"1268","BANKCATEGORY":"豐掌櫃","FAQSUBCATEGORY":"服務內容","ISVISIBLE":"1","SERVICEURL":"","FAQCATEGORYNUM":"00013","NEWUSERFAQ":""},{"MOREURL":"https://funcashier.sinopac.com/digital_payment/funbiz.html#mobile","FAQSUBCATEGORYNUM":"00000","BANKCATEGORYNUM":"","FAQANSWER":"只要您有開通豐收款相關收款方式，即可使用本服務。透過豐收款App收款，享有自動推播交易通知，不受場域限制，輕鬆掌握收款需求！","FAQTITLE":"每個人都能使用豐收款 App嗎？","FAQNO":"794","DOCRURL":"","SATISFACTIONCOUNT":"3","NEWUSERFAQTITLE":"","FAQCATEGORY":"豐收款APP","HOTFAQ":"低","CLICKCOUNT":"1227","BANKCATEGORY":"豐掌櫃","FAQSUBCATEGORY":"新手上路","ISVISIBLE":"1","SERVICEURL":"","FAQCATEGORYNUM":"00011","NEWUSERFAQ":""},{"MOREURL":"","FAQSUBCATEGORYNUM":"00003","BANKCATEGORYNUM":"","FAQANSWER":"‧ 信用卡退款：商家可登入豐收款商戶管理後台進行信用卡退款，或可透過 API 發動退款。\r\u003cBR\u003e‧ 虛擬帳號退款：目前尚無提供虛擬帳號退款服務，請商店自行與付款人聯繫約定。","FAQTITLE":"若付款人要求退款，商店應如何申請？","FAQNO":"827","DOCRURL":"","SATISFACTIONCOUNT":"1","NEWUSERFAQTITLE":"","FAQCATEGORY":"豐收款(境內)","HOTFAQ":"低","CLICKCOUNT":"1092","BANKCATEGORY":"豐掌櫃","FAQSUBCATEGORY":"退款篇","ISVISIBLE":"1","SERVICEURL":"","FAQCATEGORYNUM":"00009","NEWUSERFAQ":""},{"MOREURL":"https://funcashier.sinopac.com/WebSite/FunCashierBackend/Pages/help.aspx?name##lnk_new_api\u0026page##api","FAQSUBCATEGORYNUM":"00001","BANKCATEGORYNUM":"","FAQANSWER":"提供 API 介面讓會員可透過技術串接方式將豐掌櫃所提供的收款服務整合到您的購物網站！\r\u003cBR\u003e\r\u003cBR\u003e豐掌櫃 API 功能：\r\u003cBR\u003e\r\u003cBR\u003e1.透過系統建立「網頁收款鈕」\r\u003cBR\u003e\r\u003cBR\u003e2.即時更新出貨狀態\r\u003cBR\u003e\r\u003cBR\u003e3.即時訂單查詢\r\u003cBR\u003e\r\u003cBR\u003e4.Auto Push 自動推播功能","FAQTITLE":"豐掌櫃有提供 API 給網路商店串接嗎？","FAQNO":"369","DOCRURL":"","SATISFACTIONCOUNT":"7","NEWUSERFAQTITLE":"","FAQCATEGORY":"豐掌櫃","HOTFAQ":"中","CLICKCOUNT":"1086","BANKCATEGORY":"豐掌櫃","FAQSUBCATEGORY":"收款篇","ISVISIBLE":"1","SERVICEURL":"","FAQCATEGORYNUM":"00008","NEWUSERFAQ":""},{"MOREURL":"https://funcashier.sinopac.com/WebSite/FunCashierBackend/Pages/help.aspx?name##lnk_payment_fee\u0026page##fees","FAQSUBCATEGORYNUM":"00002","BANKCATEGORYNUM":"","FAQANSWER":"若賣家有「信用卡交易」的收取款項，將需要支付收款手續費（轉帳收款不收手續費）。\r\u003cBR\u003e\r\u003cBR\u003e1.計算方式\r\u003cBR\u003e\r\u003cBR\u003e‧依手續費率按收款金額計算（如有優惠活動，以當時之優惠活動計算）。\r\u003cBR\u003e\r\u003cBR\u003e‧手續費將於撥款時統一計算扣取，小數點以下四捨五入。\r\u003cBR\u003e\r\u003cBR\u003e2.收取方式\r\u003cBR\u003e\r\u003cBR\u003e‧我們在撥款時，將先扣除應收手續費後，再將款項撥付。","FAQTITLE":"買家刷卡付款，賣家會被收取手續費嗎？","FAQNO":"364","DOCRURL":"","SATISFACTIONCOUNT":"1","NEWUSERFAQTITLE":"","FAQCATEGORY":"豐掌櫃","HOTFAQ":"中","CLICKCOUNT":"1022","BANKCATEGORY":"豐掌櫃","FAQSUBCATEGORY":"付款篇","ISVISIBLE":"1","SERVICEURL":"","FAQCATEGORYNUM":"00008","NEWUSERFAQ":""},{"MOREURL":"https://funcashier.sinopac.com/digital_payment/funbiz.html#mobile","FAQSUBCATEGORYNUM":"00001","BANKCATEGORYNUM":"","FAQANSWER":"豐收款 App目前提供以下收款方式：\r\u003cBR\u003e1.顯示收款碼（正掃）\r\u003cBR\u003e提供商店已開通的收款方式，顯示收款 QR Code 供買家掃描。\r\u003cBR\u003e2.掃描 QR Code （反掃）\r\u003cBR\u003e賣家輸入收款金額後，啟動相機掃描買家出示的付款 QR Code，即可進行交易。","FAQTITLE":"豐收款 App的收款方式為何？","FAQNO":"810","DOCRURL":"","SATISFACTIONCOUNT":"1","NEWUSERFAQTITLE":"","FAQCATEGORY":"豐收款APP","HOTFAQ":"低","CLICKCOUNT":"947","BANKCATEGORY":"豐掌櫃","FAQSUBCATEGORY":"收款篇","ISVISIBLE":"1","SERVICEURL":"","FAQCATEGORYNUM":"00011","NEWUSERFAQ":""},{"MOREURL":"","FAQSUBCATEGORYNUM":"00003","BANKCATEGORYNUM":"","FAQANSWER":"‧撥款時間受支付寶與例假日之影響，因此如果預定撥款日已到卻還沒撥款，可能是永豐收到支付寶款項的時間較晚，或例假日順延之關係。\r\u003cBR\u003e‧當遇例假日，撥款時間將會順延至下一個工作日。當撥款完成時，「實際撥款日」的欄位將會顯示實際撥款時間，供商店參考。\r\u003cBR\u003e‧如商店仍有疑問，可洽詢客服人員。\r\u003cBR\u003e","FAQTITLE":"為什麼預定撥款日到了，款項卻還沒撥？","FAQNO":"835","DOCRURL":"","SATISFACTIONCOUNT":"1","NEWUSERFAQTITLE":"","FAQCATEGORY":"豐收款(境外)","HOTFAQ":"低","CLICKCOUNT":"946","BANKCATEGORY":"豐掌櫃","FAQSUBCATEGORY":"撥款篇","ISVISIBLE":"1","SERVICEURL":"","FAQCATEGORYNUM":"00010","NEWUSERFAQ":""},{"MOREURL":"","FAQSUBCATEGORYNUM":"00001","BANKCATEGORYNUM":"","FAQANSWER":"‧ 「一般交易」為商店提供消費者使用國內外信用卡收款、虛擬帳號收款之交易。\r\u003cBR\u003e‧ 「跨境交易」為商店提供大陸客戶消費者使用「境外支付方式」(例如支付寶)付款所成立之交易。","FAQTITLE":"商戶管理後台的「一般交易」與「跨境交易」有何不同？","FAQNO":"808","DOCRURL":"","SATISFACTIONCOUNT":"1","NEWUSERFAQTITLE":"","FAQCATEGORY":"豐收款(境內)","HOTFAQ":"低","CLICKCOUNT":"917","BANKCATEGORY":"豐掌櫃","FAQSUBCATEGORY":"收款篇","ISVISIBLE":"1","SERVICEURL":"","FAQCATEGORYNUM":"00009","NEWUSERFAQ":""},{"MOREURL":"","FAQSUBCATEGORYNUM":"00002","BANKCATEGORYNUM":"","FAQANSWER":"消費者完成付款後，視商家與永豐銀行約定之天數進行撥款。","FAQTITLE":"商店何時會收到撥款款項？","FAQNO":"824","DOCRURL":"","SATISFACTIONCOUNT":"2","NEWUSERFAQTITLE":"","FAQCATEGORY":"豐收款(境內)","HOTFAQ":"低","CLICKCOUNT":"905","BANKCATEGORY":"豐掌櫃","FAQSUBCATEGORY":"撥款篇","ISVISIBLE":"1","SERVICEURL":"","FAQCATEGORYNUM":"00009","NEWUSERFAQ":""},{"MOREURL":"https://funcashier.sinopac.com/WebSite/FunCashierBackend/Pages/help.aspx?name##lnk_collect_orderform\u0026page##orderform_how_2","FAQSUBCATEGORYNUM":"00001","BANKCATEGORYNUM":"","FAQANSWER":"製作網頁收款鈕、訂購單結帳按鈕後，您會得到一個連結，只要直接貼到「facebook」、「Line」上，就會可以進行收款，一點都不費力。","FAQTITLE":"如何在FB/Line用豐掌櫃賣東西？","FAQNO":"385","DOCRURL":"","SATISFACTIONCOUNT":"2","NEWUSERFAQTITLE":"","FAQCATEGORY":"豐掌櫃","HOTFAQ":"高","CLICKCOUNT":"870","BANKCATEGORY":"豐掌櫃","FAQSUBCATEGORY":"收款篇","ISVISIBLE":"1","SERVICEURL":"","FAQCATEGORYNUM":"00008","NEWUSERFAQ":""},{"MOREURL":"","FAQSUBCATEGORYNUM":"00002","BANKCATEGORYNUM":"","FAQANSWER":"同時符合下述說明條件: \r\u003cBR\u003e1. 本國自然人或持居留證之外國及大陸地區自然人\r\u003cBR\u003e2. 永豐銀行個人存戶 \r\u003cBR\u003e3. 新台幣活期性存款帳戶 \r\u003cBR\u003e4. 成功完成本行帳戶綁定流程 \r\u003cBR\u003e","FAQTITLE":"想要使用永豐銀行帳戶連結扣款服務進行付款，需要具備哪些條件呢?","FAQNO":"864","DOCRURL":"","SATISFACTIONCOUNT":"1","NEWUSERFAQTITLE":"","FAQCATEGORY":"帳戶連結扣款","HOTFAQ":"中","CLICKCOUNT":"865","BANKCATEGORY":"豐掌櫃","FAQSUBCATEGORY":"付款篇","ISVISIBLE":"1","SERVICEURL":"","FAQCATEGORYNUM":"00013","NEWUSERFAQ":""},{"MOREURL":"","FAQSUBCATEGORYNUM":"00001","BANKCATEGORYNUM":"","FAQANSWER":"本服務為永豐銀行跨境網路實質交易價金匯出之代理收付款項服務，收費標準依照各網站規範收費：\r\u003cBR\u003e．淘寶/天貓：交易金額 X 1%","FAQTITLE":"使用永豐銀行跨境付款的收費？","FAQNO":"940","DOCRURL":"","SATISFACTIONCOUNT":"2","NEWUSERFAQTITLE":"","FAQCATEGORY":"跨境付款","HOTFAQ":"低","CLICKCOUNT":"862","BANKCATEGORY":"豐掌櫃","FAQSUBCATEGORY":"付款篇","ISVISIBLE":"1","SERVICEURL":"","FAQCATEGORYNUM":"00014","NEWUSERFAQ":""},{"MOREURL":"https://funcashier.sinopac.com/WebSite/FunCashierBackend/Pages/help.aspx?name##lnk_buy\u0026page##howtopay","FAQSUBCATEGORYNUM":"00002","BANKCATEGORYNUM":"","FAQANSWER":"豐掌櫃提供網路賣家多種收款工具，當賣家設定完畢後，買家(付款人) 就能在賣家的網頁上，透過按鈕或連結，進入訂購及付款流程。買家會遇到的付款情境如下： \r\u003cBR\u003e\r\u003cBR\u003e1.Email 通知付款\r\u003cBR\u003e\r\u003cBR\u003e收到賣家或朋友傳送的付款通知，內附付款連結，只要點擊連結就可付款！\r\u003cBR\u003e\r\u003cBR\u003e2.網頁上的付款按鈕\r\u003cBR\u003e\r\u003cBR\u003e付款人在賣家部落格或網頁上，會看到豐掌櫃的「付款鈕」，只要按下按鈕，即可進入結帳流程。\r\u003cBR\u003e\r\u003cBR\u003e3.網頁上的訂購單結帳按鈕\r\u003cBR\u003e\r\u003cBR\u003e付款人在賣家部落格或網頁上，會看到豐掌櫃的「訂購單結帳」鈕，只要按下按鈕，即可進入結帳流程。\r\u003cBR\u003e\r\u003cBR\u003e4.網頁上的QR Code樣式\r\u003cBR\u003e\r\u003cBR\u003e在賣家的網頁上看到豐掌櫃「QR Code」樣式，即可掃描進入付款流程。","FAQTITLE":"可以透過那些工具進行付款？","FAQNO":"362","DOCRURL":"","SATISFACTIONCOUNT":"2","NEWUSERFAQTITLE":"","FAQCATEGORY":"豐掌櫃","HOTFAQ":"中","CLICKCOUNT":"829","BANKCATEGORY":"豐掌櫃","FAQSUBCATEGORY":"付款篇","ISVISIBLE":"1","SERVICEURL":"","FAQCATEGORYNUM":"00008","NEWUSERFAQ":""},{"MOREURL":"https://funcashier.sinopac.com/WebSite/FunCashierBackend/Pages/help.aspx?name##lnk_withdraw_process\u0026page##process","FAQSUBCATEGORYNUM":"00000","BANKCATEGORYNUM":"","FAQANSWER":"若您要提領豐掌櫃帳戶餘額，可至「帳戶總覽 \u003e 提領紀錄」頁，透過「提領」按鈕，即可進入提領流程。","FAQTITLE":"我要怎麼提領帳戶裡的餘額？","FAQNO":"371","DOCRURL":"","SATISFACTIONCOUNT":"5","NEWUSERFAQTITLE":"","FAQCATEGORY":"豐掌櫃","HOTFAQ":"中","CLICKCOUNT":"792","BANKCATEGORY":"豐掌櫃","FAQSUBCATEGORY":"新手上路","ISVISIBLE":"1","SERVICEURL":"","FAQCATEGORYNUM":"00008","NEWUSERFAQ":""},{"MOREURL":"","FAQSUBCATEGORYNUM":"00001","BANKCATEGORYNUM":"","FAQANSWER":"目前僅提供電子支付機構進行申請，若您想進一步了解，歡迎透過與我聯繫詢問。","FAQTITLE":"如何申請串接永豐銀行帳戶連結扣款服務呢?","FAQNO":"863","DOCRURL":"","SATISFACTIONCOUNT":"6","NEWUSERFAQTITLE":"","FAQCATEGORY":"帳戶連結扣款","HOTFAQ":"中","CLICKCOUNT":"777","BANKCATEGORY":"豐掌櫃","FAQSUBCATEGORY":"收款篇","ISVISIBLE":"1","SERVICEURL":"https://funcashier.sinopac.com/digital_payment/funbiz.html#bussiness","FAQCATEGORYNUM":"00013","NEWUSERFAQ":""},{"MOREURL":"","FAQSUBCATEGORYNUM":"00002","BANKCATEGORYNUM":"","FAQANSWER":"是的。「跨境收款-實體通路-支付寶」服務僅提供大陸客戶消費者使用。\r\u003cBR\u003e","FAQTITLE":"付款人只能是大陸客戶消費者？","FAQNO":"830","DOCRURL":"","SATISFACTIONCOUNT":"1","NEWUSERFAQTITLE":"","FAQCATEGORY":"豐收款(境外)","HOTFAQ":"低","CLICKCOUNT":"764","BANKCATEGORY":"豐掌櫃","FAQSUBCATEGORY":"付款篇","ISVISIBLE":"1","SERVICEURL":"","FAQCATEGORYNUM":"00010","NEWUSERFAQ":""},{"MOREURL":"","FAQSUBCATEGORYNUM":"00000","BANKCATEGORYNUM":"","FAQANSWER":"‧ 串接時間依各商店系統環境及開發人力資源而異，一般而言若無其他意外因素，預估約3~4周即可完成串接並順利上線。\r\u003cBR\u003e‧ 提醒：開發時間因各種情況會有所不同，上述僅為平均參考時間，進入API技術串接時，遇到相關問題可洽窗口以提供協助。","FAQTITLE":"技術串接/開發時間需要多久完成？","FAQNO":"820","DOCRURL":"","SATISFACTIONCOUNT":"1","NEWUSERFAQTITLE":"","FAQCATEGORY":"豐收款(境內)","HOTFAQ":"低","CLICKCOUNT":"743","BANKCATEGORY":"豐掌櫃","FAQSUBCATEGORY":"申請篇","ISVISIBLE":"1","SERVICEURL":"","FAQCATEGORYNUM":"00009","NEWUSERFAQ":""},{"MOREURL":"","FAQSUBCATEGORYNUM":"00000","BANKCATEGORYNUM":"","FAQANSWER":"‧串接時間因商店客戶的時間與人力資源而異，一般而言若無其他意外因素，預估約3~4周即可完成串接並順利上線。\r\u003cBR\u003e‧提醒：開發時間因各種情況會有所不同，上述僅為平均參考時間。\r\u003cBR\u003e‧「跨境POS收款」是豐收款的收款方式之一，其申請方式與「跨境QRCode收款」流程相同。\r\u003cBR\u003e‧進入API技術串接時，則會有專門窗口提供協助進行，此部分則與豐收款現行串接流程相同。\r\u003cBR\u003e\r\u003cBR\u003e","FAQTITLE":"技術串接/開發時間需要多久完成？","FAQNO":"804","DOCRURL":"","SATISFACTIONCOUNT":"1","NEWUSERFAQTITLE":"","FAQCATEGORY":"豐收款(境外)","HOTFAQ":"低","CLICKCOUNT":"726","BANKCATEGORY":"豐掌櫃","FAQSUBCATEGORY":"申請篇","ISVISIBLE":"1","SERVICEURL":"","FAQCATEGORYNUM":"00010","NEWUSERFAQ":""},{"MOREURL":"","FAQSUBCATEGORYNUM":"00001","BANKCATEGORYNUM":"","FAQANSWER":"1.淘寶\r\u003cBR\u003e2.天貓","FAQTITLE":"哪些海外網購平台適用永豐銀行跨境付款呢？","FAQNO":"951","DOCRURL":"","SATISFACTIONCOUNT":"1","NEWUSERFAQTITLE":"","FAQCATEGORY":"跨境付款","HOTFAQ":"低","CLICKCOUNT":"720","BANKCATEGORY":"豐掌櫃","FAQSUBCATEGORY":"付款篇","ISVISIBLE":"1","SERVICEURL":"","FAQCATEGORYNUM":"00014","NEWUSERFAQ":""},{"MOREURL":"","FAQSUBCATEGORYNUM":"00000","BANKCATEGORYNUM":"","FAQANSWER":"商店申請跨境代收服務，因其款項撥付及退款作業都須與商店之永豐存款帳戶作即時的連動，商店也只能透過永豐網銀之登入帳戶密碼來登入後台查詢跨境代收交易明細、執行退款及下載手續費收據等等，所以須請商店申請業務時同時開啟本行之網路銀行。\r\u003cBR\u003e","FAQTITLE":"一定要申請永豐網銀，才能申辦跨境代收嗎？","FAQNO":"797","DOCRURL":"","SATISFACTIONCOUNT":"1","NEWUSERFAQTITLE":"","FAQCATEGORY":"豐收款(境外)","HOTFAQ":"低","CLICKCOUNT":"702","BANKCATEGORY":"豐掌櫃","FAQSUBCATEGORY":"申請篇","ISVISIBLE":"1","SERVICEURL":"","FAQCATEGORYNUM":"00010","NEWUSERFAQ":""},{"MOREURL":"","FAQSUBCATEGORYNUM":"00001","BANKCATEGORYNUM":"","FAQANSWER":"開立永豐銀行新臺幣活期性存款帳戶之本國自然人(不含海外帳戶)。","FAQTITLE":"想要使用永豐銀行跨境付款服務，需要具備哪些條件呢？","FAQNO":"952","DOCRURL":"","SATISFACTIONCOUNT":"1","NEWUSERFAQTITLE":"","FAQCATEGORY":"跨境付款","HOTFAQ":"低","CLICKCOUNT":"655","BANKCATEGORY":"豐掌櫃","FAQSUBCATEGORY":"付款篇","ISVISIBLE":"1","SERVICEURL":"","FAQCATEGORYNUM":"00014","NEWUSERFAQ":""},{"MOREURL":"","FAQSUBCATEGORYNUM":"00001","BANKCATEGORYNUM":"","FAQANSWER":"‧目前跨境商店收款QR 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Code 收款不需支付手續費，同時也開放賣家於退款期間內申請退款，同樣不需支付退款手續費。","FAQTITLE":"收款、退款會有手續費嗎？","FAQNO":"811","DOCRURL":"","SATISFACTIONCOUNT":"1","NEWUSERFAQTITLE":"","FAQCATEGORY":"豐收款APP","HOTFAQ":"低","CLICKCOUNT":"623","BANKCATEGORY":"豐掌櫃","FAQSUBCATEGORY":"新手上路","ISVISIBLE":"1","SERVICEURL":"","FAQCATEGORYNUM":"00011","NEWUSERFAQ":""},{"MOREURL":"","FAQSUBCATEGORYNUM":"00004","BANKCATEGORYNUM":"","FAQANSWER":"不可以。需由商店申請退款。\r\u003cBR\u003e\r\u003cBR\u003e\r\u003cBR\u003e\r\u003cBR\u003e","FAQTITLE":"付款人可透過支付寶自行申請退款嗎？","FAQNO":"839","DOCRURL":"","SATISFACTIONCOUNT":"1","NEWUSERFAQTITLE":"","FAQCATEGORY":"豐收款(境外)","HOTFAQ":"低","CLICKCOUNT":"605","BANKCATEGORY":"豐掌櫃","FAQSUBCATEGORY":"退款篇","ISVISIBLE":"1","SERVICEURL":"","FAQCATEGORYNUM":"00010","NEWUSERFAQ":""},{"MOREURL":"https://funcashier.sinopac.com/WebSite/FunCashierBackend/Pages/help.aspx?name##lnk_balance_receivable\u0026page##receivable","FAQSUBCATEGORYNUM":"00001","BANKCATEGORYNUM":"","FAQANSWER":"1.信用卡/轉帳：\r\u003cBR\u003e當豐掌櫃執行撥款作業，於 T+2 日完成撥款。（T:買家同意日）\r\u003cBR\u003e2.掌櫃帳戶：\r\u003cBR\u003e當豐掌櫃執行撥款作業，款項將立即轉撥入賣家「掌櫃帳戶」，無需撥款作業日。","FAQTITLE":"撥款後，款項幾天會進入「掌櫃帳戶」？","FAQNO":"374","DOCRURL":"","SATISFACTIONCOUNT":"0","NEWUSERFAQTITLE":"","FAQCATEGORY":"豐掌櫃","HOTFAQ":"低","CLICKCOUNT":"578","BANKCATEGORY":"豐掌櫃","FAQSUBCATEGORY":"收款篇","ISVISIBLE":"1","SERVICEURL":"","FAQCATEGORYNUM":"00008","NEWUSERFAQ":""},{"MOREURL":"https://funcashier.sinopac.com/digital_payment/funbiz.html#mobile","FAQSUBCATEGORYNUM":"00000","BANKCATEGORYNUM":"","FAQANSWER":"使用豐收款App，只要透過行動裝置就能隨時進行 QR Code 收款及線上退款管理，不需擁有刷卡機，也不限商店類型，公司行號及個人賣家都可使用！","FAQTITLE":"什麼是豐收款 App？","FAQNO":"793","DOCRURL":"","SATISFACTIONCOUNT":"1","NEWUSERFAQTITLE":"","FAQCATEGORY":"豐收款APP","HOTFAQ":"高","CLICKCOUNT":"571","BANKCATEGORY":"豐掌櫃","FAQSUBCATEGORY":"新手上路","ISVISIBLE":"1","SERVICEURL":"","FAQCATEGORYNUM":"00011","NEWUSERFAQ":""},{"MOREURL":"","FAQSUBCATEGORYNUM":"00002","BANKCATEGORYNUM":"","FAQANSWER":"‧付款人付款完成時，永豐會即時發送簡訊(正向交易)以及email通知商店，若未收到簡訊或email，可能是系統發送線路緩慢造成。\r\u003cBR\u003e‧此時商店可登入「商戶管理後台\u003e收款明細」檢查該筆交易的付款狀態。\r\u003cBR\u003e\r\u003cBR\u003e","FAQTITLE":"沒收到已付款簡訊通知或email通知信，要如何確認已付款？","FAQNO":"829","DOCRURL":"","SATISFACTIONCOUNT":"1","NEWUSERFAQTITLE":"","FAQCATEGORY":"豐收款(境外)","HOTFAQ":"低","CLICKCOUNT":"559","BANKCATEGORY":"豐掌櫃","FAQSUBCATEGORY":"付款篇","ISVISIBLE":"1","SERVICEURL":"","FAQCATEGORYNUM":"00010","NEWUSERFAQ":""},{"MOREURL":"","FAQSUBCATEGORYNUM":"00000","BANKCATEGORYNUM":"","FAQANSWER":"申請人需為法人並於永豐銀行開立公司戶帳戶及申請網路銀行服務。","FAQTITLE":"申請豐收款(境內)是否有身分限制?","FAQNO":"807","DOCRURL":"","SATISFACTIONCOUNT":"1","NEWUSERFAQTITLE":"","FAQCATEGORY":"豐收款(境內)","HOTFAQ":"低","CLICKCOUNT":"548","BANKCATEGORY":"豐掌櫃","FAQSUBCATEGORY":"申請篇","ISVISIBLE":"1","SERVICEURL":"","FAQCATEGORYNUM":"00009","NEWUSERFAQ":""},{"MOREURL":"","FAQSUBCATEGORYNUM":"00002","BANKCATEGORYNUM":"","FAQANSWER":"境外賣方有義務提供台灣地區買方換貨及退貨選擇，除非台灣地區買方對於商品問題反映超出境外賣方公告之合理換貨、退貨條件；若台灣地區買方對境外賣方提出退款請求時，對於符合系統處理條件之交易退款，直接透過系統退款後退還至台灣地區買方原晶片金融卡之帳戶，不得要求退還至他人帳戶，對於不符合系統處理條件之交易退款，買賣雙方溝通協商以其他管道進行後續處理。如有其他相關疑問請洽淘寶客服(02)7706-3088。","FAQTITLE":"若有海外網購平台退換貨需求該如何進行？","FAQNO":"945","DOCRURL":"","SATISFACTIONCOUNT":"2","NEWUSERFAQTITLE":"","FAQCATEGORY":"跨境付款","HOTFAQ":"低","CLICKCOUNT":"531","BANKCATEGORY":"豐掌櫃","FAQSUBCATEGORY":"退款篇","ISVISIBLE":"1","SERVICEURL":"","FAQCATEGORYNUM":"00014","NEWUSERFAQ":""},{"MOREURL":"","FAQSUBCATEGORYNUM":"00000","BANKCATEGORYNUM":"","FAQANSWER":"在串接過程中若有任何技術問題，請寫信到技術支援信箱，會有專人服務。技術支援信箱：ecapi_tech@sinopac.com","FAQTITLE":"進行串接時如有技術問題，聯絡窗口為何？","FAQNO":"821","DOCRURL":"","SATISFACTIONCOUNT":"1","NEWUSERFAQTITLE":"","FAQCATEGORY":"豐收款(境內)","HOTFAQ":"低","CLICKCOUNT":"524","BANKCATEGORY":"豐掌櫃","FAQSUBCATEGORY":"申請篇","ISVISIBLE":"1","SERVICEURL":"","FAQCATEGORYNUM":"00009","NEWUSERFAQ":""},{"MOREURL":"","FAQSUBCATEGORYNUM":"00004","BANKCATEGORYNUM":"","FAQANSWER":"‧若為非當日交易，因該筆款項已結算即將撥款給商店，或已經撥款給商店，故永豐需另外從商店約定的永豐戶頭進行扣款，作為退款款項來源。\r\u003cBR\u003e‧退款時，永豐將會返還該筆原交易手續費，而因為原手續費已經在撥款中被收取，故扣款時會扣除該筆手續費。範例：交易金額100元，交易手續費3%","FAQTITLE":"申請退款時若從帳戶扣款，為何扣款金額比實際的交易金額少？","FAQNO":"844","DOCRURL":"","SATISFACTIONCOUNT":"1","NEWUSERFAQTITLE":"","FAQCATEGORY":"豐收款(境外)","HOTFAQ":"低","CLICKCOUNT":"508","BANKCATEGORY":"豐掌櫃","FAQSUBCATEGORY":"退款篇","ISVISIBLE":"1","SERVICEURL":"","FAQCATEGORYNUM":"00010","NEWUSERFAQ":""},{"MOREURL":"","FAQSUBCATEGORYNUM":"00001","BANKCATEGORYNUM":"","FAQANSWER":"‧選用商店QRCode收款，只要展示QRCode，付款人使用手機掃描QRCode就可以進入結帳流程完成付款，不需搭配任何設備即可完成交易。\r\u003cBR\u003e‧商店可將該QRCode儲存後利用螢幕展示，或使用紙本展示，只要可以讓手機掃描即可。\r\u003cBR\u003e‧惟當付款人付款成功時，系統將透過email和簡訊(正向交易)通知商店。\r\u003cBR\u003e","FAQTITLE":"使用商店QR Code收款時，需要配合其他電子裝置或設備嗎？","FAQNO":"814","DOCRURL":"","SATISFACTIONCOUNT":"1","NEWUSERFAQTITLE":"","FAQCATEGORY":"豐收款(境外)","HOTFAQ":"低","CLICKCOUNT":"479","BANKCATEGORY":"豐掌櫃","FAQSUBCATEGORY":"收款篇","ISVISIBLE":"1","SERVICEURL":"","FAQCATEGORYNUM":"00010","NEWUSERFAQ":""},{"MOREURL":"","FAQSUBCATEGORYNUM":"00002","BANKCATEGORYNUM":"","FAQANSWER":"為提供您更安心的付款環境，您可以在設定帳戶的同時，選擇單筆扣款金額上限，若超過指定金額上限則會扣款失敗。\r\u003cBR\u003e若您需要調整單筆扣款金額上限，請於電子支付中解除永豐帳戶連結後，再次執行永豐帳戶連結，便可重新選擇單筆扣款金額上限。","FAQTITLE":"為什麼使用永豐銀行帳戶連結扣款服務進行付款，需要設定最高單筆扣款金額？若設定後，要如何再調整額度？","FAQNO":"950","DOCRURL":"","SATISFACTIONCOUNT":"1","NEWUSERFAQTITLE":"","FAQCATEGORY":"帳戶連結扣款","HOTFAQ":"低","CLICKCOUNT":"465","BANKCATEGORY":"豐掌櫃","FAQSUBCATEGORY":"付款篇","ISVISIBLE":"1","SERVICEURL":"","FAQCATEGORYNUM":"00013","NEWUSERFAQ":""},{"MOREURL":"","FAQSUBCATEGORYNUM":"00003","BANKCATEGORYNUM":"","FAQANSWER":"‧交易手續費的收取方式是從撥款中扣除，交易手續費之電子收據憑證，會於每次撥款或退款後開立。\r\u003cBR\u003e‧客戶可至「商戶管理後台\u003e跨境交易\u003e收據管理」查詢、下載及列印。\r\u003cBR\u003e‧提醒：本行將不另行提供紙本收據。\r\u003cBR\u003e","FAQTITLE":"跨境交易手續費收據會何時開立？","FAQNO":"834","DOCRURL":"","SATISFACTIONCOUNT":"1","NEWUSERFAQTITLE":"","FAQCATEGORY":"豐收款(境外)","HOTFAQ":"低","CLICKCOUNT":"458","BANKCATEGORY":"豐掌櫃","FAQSUBCATEGORY":"撥款篇","ISVISIBLE":"1","SERVICEURL":"","FAQCATEGORYNUM":"00010","NEWUSERFAQ":""},{"MOREURL":"https://funcashier.sinopac.com/digital_payment/funbiz.html#mobile","FAQSUBCATEGORYNUM":"00000","BANKCATEGORYNUM":"","FAQANSWER":"每台行動裝置僅能設定「一間所屬分店」。若需變更裝置所屬分店，請至豐收款App〉設定〉裝置授權管理，解除授權後再重新約定分店。","FAQTITLE":"一台行動裝置能設定幾家商店收款？","FAQNO":"812","DOCRURL":"","SATISFACTIONCOUNT":"1","NEWUSERFAQTITLE":"","FAQCATEGORY":"豐收款APP","HOTFAQ":"低","CLICKCOUNT":"445","BANKCATEGORY":"豐掌櫃","FAQSUBCATEGORY":"新手上路","ISVISIBLE":"1","SERVICEURL":"","FAQCATEGORYNUM":"00011","NEWUSERFAQ":""},{"MOREURL":"https://funcashier.sinopac.com/digital_payment/funbiz.html#mobile","FAQSUBCATEGORYNUM":"00000","BANKCATEGORYNUM":"","FAQANSWER":"持 iOS 裝置至App Store 搜尋「豐收款」即可下載；持 Android 裝置請至Play商店搜尋「豐收款」即可下載。","FAQTITLE":"如何下載豐收款App？","FAQNO":"809","DOCRURL":"","SATISFACTIONCOUNT":"1","NEWUSERFAQTITLE":"","FAQCATEGORY":"豐收款APP","HOTFAQ":"低","CLICKCOUNT":"433","BANKCATEGORY":"豐掌櫃","FAQSUBCATEGORY":"新手上路","ISVISIBLE":"1","SERVICEURL":"","FAQCATEGORYNUM":"00011","NEWUSERFAQ":""},{"MOREURL":"","FAQSUBCATEGORYNUM":"00002","BANKCATEGORYNUM":"","FAQANSWER":"‧付款人掃碼模式(商店QRCode收款)的匯率，是於交易時經透過永豐與支付寶系統計算產生後，由支付寶提供轉換後之人民幣金額，顯示於陸客支付寶電子錢包的交易金額中。\r\u003cBR\u003e‧提醒：上述匯率有別於永豐銀行牌告之人民幣匯率。\r\u003cBR\u003e","FAQTITLE":"付款結帳時的台幣兌人民幣匯率，是當天匯率嗎？如何計算？","FAQNO":"833","DOCRURL":"","SATISFACTIONCOUNT":"1","NEWUSERFAQTITLE":"","FAQCATEGORY":"豐收款(境外)","HOTFAQ":"低","CLICKCOUNT":"431","BANKCATEGORY":"豐掌櫃","FAQSUBCATEGORY":"付款篇","ISVISIBLE":"1","SERVICEURL":"","FAQCATEGORYNUM":"00010","NEWUSERFAQ":""},{"MOREURL":"https://funcashier.sinopac.com/WebSite/FunCashierBackend/Pages/help.aspx?name##lnk_payment_fee\u0026page##fees","FAQSUBCATEGORYNUM":"00000","BANKCATEGORYNUM":"","FAQANSWER":"自 2014/1/1 起：\r\u003cBR\u003e\r\u003cBR\u003e1.提領帳號為「永豐帳戶」者：免費\r\u003cBR\u003e\r\u003cBR\u003e2.提領帳號為「他行帳戶」者：NT 25 元\r\u003cBR\u003e\r\u003cBR\u003e※ 手續費不定期將有優惠方案。","FAQTITLE":"我提領帳戶裡的餘額需要費用嗎？","FAQNO":"372","DOCRURL":"","SATISFACTIONCOUNT":"4","NEWUSERFAQTITLE":"","FAQCATEGORY":"豐掌櫃","HOTFAQ":"中","CLICKCOUNT":"409","BANKCATEGORY":"豐掌櫃","FAQSUBCATEGORY":"新手上路","ISVISIBLE":"1","SERVICEURL":"","FAQCATEGORYNUM":"00008","NEWUSERFAQ":""},{"MOREURL":"https://funcashier.sinopac.com/WebSite/FunCashierBackend/Pages/help.aspx?name##lnk_payment_fee\u0026page##fees","FAQSUBCATEGORYNUM":"00000","BANKCATEGORYNUM":"","FAQANSWER":"買家使用豐掌櫃付款不會產生任何費用，賣家若有「信用卡交易」的收取款項，則將需要支付收款手續費（收款金額超過 NT 5 萬時 ，賣家將需要支付系統服務費。）","FAQTITLE":"使用豐掌櫃會有費用嗎？","FAQNO":"358","DOCRURL":"","SATISFACTIONCOUNT":"2","NEWUSERFAQTITLE":"","FAQCATEGORY":"豐掌櫃","HOTFAQ":"高","CLICKCOUNT":"382","BANKCATEGORY":"豐掌櫃","FAQSUBCATEGORY":"新手上路","ISVISIBLE":"1","SERVICEURL":"","FAQCATEGORYNUM":"00008","NEWUSERFAQ":""},{"MOREURL":"","FAQSUBCATEGORYNUM":"00002","BANKCATEGORYNUM":"","FAQANSWER":"‧商店可登入「商戶管理後台」，選擇「跨境交易\u003e商店QR Code」，即可設定各分店要接收簡訊的手機號碼。\r\u003cBR\u003e‧修改後將立即生效，方便商店換班時可即刻更新。","FAQTITLE":"我有多家分店與店員輪值，如何修改已付款簡訊通知的手機號碼？","FAQNO":"831","DOCRURL":"","SATISFACTIONCOUNT":"1","NEWUSERFAQTITLE":"","FAQCATEGORY":"豐收款(境外)","HOTFAQ":"低","CLICKCOUNT":"372","BANKCATEGORY":"豐掌櫃","FAQSUBCATEGORY":"付款篇","ISVISIBLE":"1","SERVICEURL":"","FAQCATEGORYNUM":"00010","NEWUSERFAQ":""},{"MOREURL":"https://funcashier.sinopac.com/WebSite/FunCashierBackend/Pages/help.aspx?name##lnk_balance_payment\u0026page##payment","FAQSUBCATEGORYNUM":"00000","BANKCATEGORYNUM":"","FAQANSWER":"每位豐掌櫃會員，都有一個專屬的「掌櫃帳戶」，會員透過豐掌櫃交易而產生或支出的餘額，也就是您豐掌櫃帳戶的各種活動，都會記錄在此區，您可至「我的帳戶 \u003e 帳戶明細 \u003e 掌櫃帳戶 \u003e 餘額收支紀錄」頁查詢。","FAQTITLE":"什麼是掌櫃帳戶？","FAQNO":"370","DOCRURL":"","SATISFACTIONCOUNT":"1","NEWUSERFAQTITLE":"","FAQCATEGORY":"豐掌櫃","HOTFAQ":"中","CLICKCOUNT":"359","BANKCATEGORY":"豐掌櫃","FAQSUBCATEGORY":"新手上路","ISVISIBLE":"1","SERVICEURL":"","FAQCATEGORYNUM":"00008","NEWUSERFAQ":""},{"MOREURL":"","FAQSUBCATEGORYNUM":"00000","BANKCATEGORYNUM":"","FAQANSWER":"同一商店可以依據實際使用需求申請分店，每個分店將有一組自己的QRCode，無法申請多組。\r\u003cBR\u003e‧提醒：跨境交易之結算將依商店進行結算與獨立撥款，在帳務資訊上可辨識分店收款明細，惟金額會撥付至商店指定之存款帳戶。\r\u003cBR\u003e\r\u003cBR\u003e","FAQTITLE":"商店有多家分店，可申請多個QR Code嗎？","FAQNO":"799","DOCRURL":"","SATISFACTIONCOUNT":"1","NEWUSERFAQTITLE":"","FAQCATEGORY":"豐收款(境外)","HOTFAQ":"低","CLICKCOUNT":"354","BANKCATEGORY":"豐掌櫃","FAQSUBCATEGORY":"申請篇","ISVISIBLE":"1","SERVICEURL":"","FAQCATEGORYNUM":"00010","NEWUSERFAQ":""},{"MOREURL":"","FAQSUBCATEGORYNUM":"00002","BANKCATEGORYNUM":"","FAQANSWER":"退款與付款匯率相同，金融卡付款退款到銀行帳戶時，手續費按照比例一併退回。","FAQTITLE":"永豐銀行跨境付款之退款匯率為何?手續費也會退回嗎？","FAQNO":"944","DOCRURL":"","SATISFACTIONCOUNT":"1","NEWUSERFAQTITLE":"","FAQCATEGORY":"跨境付款","HOTFAQ":"低","CLICKCOUNT":"354","BANKCATEGORY":"豐掌櫃","FAQSUBCATEGORY":"退款篇","ISVISIBLE":"1","SERVICEURL":"","FAQCATEGORYNUM":"00014","NEWUSERFAQ":""},{"MOREURL":"","FAQSUBCATEGORYNUM":"00000","BANKCATEGORYNUM":"","FAQANSWER":"‧當商店於豐掌櫃申請時，系統將自動帶入商店於豐掌櫃的「對外商店名稱」作為跨境QRCode收款之商店名稱使用。\r\u003cBR\u003e‧商店可在提出申請前，先於豐掌櫃設定頁面進行修改。\r\u003cBR\u003e‧或於寄送店鋪照片時，於標題註明商店名稱。\r\u003cBR\u003e‧若商店於申請後需要調整，則請聯繫客服，另外進行豐收款變更商店名稱之書面文件申請作業。\r\u003cBR\u003e","FAQTITLE":"跨境收款QR Code 上商店名稱該如何修改?","FAQNO":"798","DOCRURL":"","SATISFACTIONCOUNT":"2","NEWUSERFAQTITLE":"","FAQCATEGORY":"豐收款(境外)","HOTFAQ":"低","CLICKCOUNT":"347","BANKCATEGORY":"豐掌櫃","FAQSUBCATEGORY":"申請篇","ISVISIBLE":"1","SERVICEURL":"","FAQCATEGORYNUM":"00010","NEWUSERFAQ":""},{"MOREURL":"","FAQSUBCATEGORYNUM":"00001","BANKCATEGORYNUM":"","FAQANSWER":"可以的。商店可登入「商戶管理後台」，選擇「跨境交易\u003e商店QRCode」，即可下載取得QRCode。\r\u003cBR\u003e","FAQTITLE":"已經收到跨境啟用通知但還沒收到工具包，可以自行下載QR Code來收款嗎？","FAQNO":"816","DOCRURL":"","SATISFACTIONCOUNT":"1","NEWUSERFAQTITLE":"","FAQCATEGORY":"豐收款(境外)","HOTFAQ":"低","CLICKCOUNT":"339","BANKCATEGORY":"豐掌櫃","FAQSUBCATEGORY":"收款篇","ISVISIBLE":"1","SERVICEURL":"","FAQCATEGORYNUM":"00010","NEWUSERFAQ":""},{"MOREURL":"https://funcashier.sinopac.com/WebSite/FunCashierBackend/Pages/help.aspx?name##lnk_new_safekeeping\u0026page##safekeeping","FAQSUBCATEGORYNUM":"00002","BANKCATEGORYNUM":"","FAQANSWER":"出貨後 10 天內，若買家有疑慮想退款，買家可向賣家「申請退款」。賣家需在買家申請後 15 天內回覆同意或拒絕，若超過回覆期限，將視為默許同意退款。 \r\u003cBR\u003e\r\u003cBR\u003e若賣家同意，豐掌櫃將會開始辦理退款；若賣家拒絕，賣家需提供報案三聯單，此時款項將暫留銀行保管，直到判決確定或和解文件證明款項歸屬人。","FAQTITLE":"收到商品後若不滿意或沒收到貨，如何申請退款？","FAQNO":"377","DOCRURL":"","SATISFACTIONCOUNT":"0","NEWUSERFAQTITLE":"","FAQCATEGORY":"豐掌櫃","HOTFAQ":"高","CLICKCOUNT":"333","BANKCATEGORY":"豐掌櫃","FAQSUBCATEGORY":"付款篇","ISVISIBLE":"1","SERVICEURL":"","FAQCATEGORYNUM":"00008","NEWUSERFAQ":""},{"MOREURL":"","FAQSUBCATEGORYNUM":"00003","BANKCATEGORYNUM":"","FAQANSWER":"‧跨境的撥款流程，是永豐收到支付寶款項後，接續撥款給商店。因此支付寶若未撥款給永豐，或已撥款但因各種作業因素款項尚未到帳，永豐便無法撥款給商店。\r\u003cBR\u003e‧如因特殊因素導致款項尚未撥付商店，請商店耐心等候。\r\u003cBR\u003e","FAQTITLE":"如果支付寶沒有撥款給永豐，永豐會撥款給商店嗎？","FAQNO":"837","DOCRURL":"","SATISFACTIONCOUNT":"1","NEWUSERFAQTITLE":"","FAQCATEGORY":"豐收款(境外)","HOTFAQ":"低","CLICKCOUNT":"332","BANKCATEGORY":"豐掌櫃","FAQSUBCATEGORY":"撥款篇","ISVISIBLE":"1","SERVICEURL":"","FAQCATEGORYNUM":"00010","NEWUSERFAQ":""},{"MOREURL":"","FAQSUBCATEGORYNUM":"00004","BANKCATEGORYNUM":"","FAQANSWER":"‧一般實體通路販售時，因現場銷售作業關係，商店可能想採用現金退款。提醒商店與付款人溝通，取得共識後再以現金退款給付款人。\r\u003cBR\u003e‧提醒商店，已經現金退款的交易，不要在商戶管理後台重複申請退款。\r\u003cBR\u003e","FAQTITLE":"商店可直接退現金給付款人嗎？","FAQNO":"841","DOCRURL":"","SATISFACTIONCOUNT":"1","NEWUSERFAQTITLE":"","FAQCATEGORY":"豐收款(境外)","HOTFAQ":"低","CLICKCOUNT":"332","BANKCATEGORY":"豐掌櫃","FAQSUBCATEGORY":"退款篇","ISVISIBLE":"1","SERVICEURL":"","FAQCATEGORYNUM":"00010","NEWUSERFAQ":""},{"MOREURL":"","FAQSUBCATEGORYNUM":"00001","BANKCATEGORYNUM":"","FAQANSWER":"不會。商店QR Code是沒有帶入交易金額的收款方式，開放給商店彈性收款使用，方便商店展示在結帳處，由付款人掃描後自行輸入消費金額。\r\u003cBR\u003e\r\u003cBR\u003e","FAQTITLE":"商店QR Code收款被掃描後，會帶入收款金額嗎？","FAQNO":"818","DOCRURL":"","SATISFACTIONCOUNT":"1","NEWUSERFAQTITLE":"","FAQCATEGORY":"豐收款(境外)","HOTFAQ":"低","CLICKCOUNT":"331","BANKCATEGORY":"豐掌櫃","FAQSUBCATEGORY":"收款篇","ISVISIBLE":"1","SERVICEURL":"","FAQCATEGORYNUM":"00010","NEWUSERFAQ":""},{"MOREURL":"https://funcashier.sinopac.com/WebSite/FunCashierBackend/Pages/help.aspx?name##lnk_new_safekeeping\u0026page##safekeeping","FAQSUBCATEGORYNUM":"00001","BANKCATEGORYNUM":"","FAQANSWER":"賣家發出貨通知之後，系統將會在 10 天後，開始準備撥款程序，除非買家在出貨通知後 10 天內有異議( 例如買家啟動延遲撥款或申請退款 ) \r\u003cBR\u003e\r\u003cBR\u003e‧「出貨通知」很重要！若賣家沒有發出貨通知，而買家又沒有啟動提前撥款，款項將會一直在豐掌櫃保管，不會撥款給賣家。","FAQTITLE":"豐掌櫃什麼時候會撥款給賣家？","FAQNO":"367","DOCRURL":"","SATISFACTIONCOUNT":"9","NEWUSERFAQTITLE":"","FAQCATEGORY":"豐掌櫃","HOTFAQ":"高","CLICKCOUNT":"327","BANKCATEGORY":"豐掌櫃","FAQSUBCATEGORY":"收款篇","ISVISIBLE":"1","SERVICEURL":"","FAQCATEGORYNUM":"00008","NEWUSERFAQ":""},{"MOREURL":"","FAQSUBCATEGORYNUM":"00004","BANKCATEGORYNUM":"","FAQANSWER":"‧由於實體通路販售時，商店為省去操作退款流程的時間，大多會以售價的台幣現金退款給付款人。(若商店有人民幣現鈔則另當別論。)\r\u003cBR\u003e‧若透過商戶管理後台申請退款，款項將退回付款人電子錢包，付款人收到交易時的人民幣金額。\r\u003cBR\u003e‧提醒商店，已經現金退款的交易，不要在商戶管理後台重複申請退款。\r\u003cBR\u003e\r\u003cBR\u003e\r\u003cBR\u003e","FAQTITLE":"商店以現金退款和透過商戶管理後台申請退款，有何差異？","FAQNO":"843","DOCRURL":"","SATISFACTIONCOUNT":"1","NEWUSERFAQTITLE":"","FAQCATEGORY":"豐收款(境外)","HOTFAQ":"低","CLICKCOUNT":"311","BANKCATEGORY":"豐掌櫃","FAQSUBCATEGORY":"退款篇","ISVISIBLE":"1","SERVICEURL":"","FAQCATEGORYNUM":"00010","NEWUSERFAQ":""},{"MOREURL":"","FAQSUBCATEGORYNUM":"00004","BANKCATEGORYNUM":"","FAQANSWER":"‧如果是POS交易，可透過POS直接進行退款。\r\u003cBR\u003e‧商店可透過「商戶管理後台」，選擇「跨境交易\u003e退款管理–申請退款」進行退款作業。\r\u003cBR\u003e‧退款受理後，永豐與支付寶會開始處理退款，將款項退至付款人的支付寶電子錢包。\r\u003cBR\u003e\r\u003cBR\u003e","FAQTITLE":"若付款人要求退款，商店應如何申請？","FAQNO":"838","DOCRURL":"","SATISFACTIONCOUNT":"1","NEWUSERFAQTITLE":"","FAQCATEGORY":"豐收款(境外)","HOTFAQ":"低","CLICKCOUNT":"305","BANKCATEGORY":"豐掌櫃","FAQSUBCATEGORY":"退款篇","ISVISIBLE":"1","SERVICEURL":"","FAQCATEGORYNUM":"00010","NEWUSERFAQ":""},{"MOREURL":"","FAQSUBCATEGORYNUM":"00003","BANKCATEGORYNUM":"","FAQANSWER":"商店收款時以台幣出售，永豐同樣也是撥台幣給商店。\r\u003cBR\u003e","FAQTITLE":"撥款給商店是撥人民幣還是台幣？","FAQNO":"832","DOCRURL":"","SATISFACTIONCOUNT":"1","NEWUSERFAQTITLE":"","FAQCATEGORY":"豐收款(境外)","HOTFAQ":"低","CLICKCOUNT":"300","BANKCATEGORY":"豐掌櫃","FAQSUBCATEGORY":"撥款篇","ISVISIBLE":"1","SERVICEURL":"","FAQCATEGORYNUM":"00010","NEWUSERFAQ":""},{"MOREURL":"","FAQSUBCATEGORYNUM":"00000","BANKCATEGORYNUM":"","FAQANSWER":"1.您可以於各電子支付中直接取消，已連結之永豐帳戶。\r\u003cBR\u003e2.如遇取消連結帳戶發生問題，請致電於各電子支付客戶服務專線。","FAQTITLE":"我要如何取消已經連結的永豐銀行帳戶扣款服務？","FAQNO":"939","DOCRURL":"","SATISFACTIONCOUNT":"1","NEWUSERFAQTITLE":"","FAQCATEGORY":"帳戶連結扣款","HOTFAQ":"低","CLICKCOUNT":"292","BANKCATEGORY":"豐掌櫃","FAQSUBCATEGORY":"服務內容","ISVISIBLE":"1","SERVICEURL":"","FAQCATEGORYNUM":"00013","NEWUSERFAQ":""},{"MOREURL":"","FAQSUBCATEGORYNUM":"00003","BANKCATEGORYNUM":"","FAQANSWER":"由於商店收款是透過永豐代收，永豐撥款給商店是以台幣計價，故商店不須再進行外匯申報作業。\r\u003cBR\u003e\r\u003cBR\u003e","FAQTITLE":"商店收到跨境撥款後，需要申報外匯交易嗎？","FAQNO":"836","DOCRURL":"","SATISFACTIONCOUNT":"1","NEWUSERFAQTITLE":"","FAQCATEGORY":"豐收款(境外)","HOTFAQ":"低","CLICKCOUNT":"285","BANKCATEGORY":"豐掌櫃","FAQSUBCATEGORY":"撥款篇","ISVISIBLE":"1","SERVICEURL":"","FAQCATEGORYNUM":"00010","NEWUSERFAQ":""},{"MOREURL":"https://funcashier.sinopac.com/WebSite/FunCashierBackend/Pages/help.aspx?name##lnk_account_information\u0026page##information","FAQSUBCATEGORYNUM":"00000","BANKCATEGORYNUM":"","FAQANSWER":"若要修改豐掌櫃帳戶資料，或針對特定功能做偏好設定，您可進入「帳戶總覽 \u003e 會員資料」頁面做編輯。\r\u003cBR\u003e\r\u003cBR\u003e依據會員等級及帳戶類型，修改資料的方式將有所不同，若您為公司戶會員，請填寫「變更資料申請表」及公司授權書隨回郵寄回辦理。","FAQTITLE":"如何修改會員資料？","FAQNO":"360","DOCRURL":"","SATISFACTIONCOUNT":"1","NEWUSERFAQTITLE":"","FAQCATEGORY":"豐掌櫃","HOTFAQ":"中","CLICKCOUNT":"268","BANKCATEGORY":"豐掌櫃","FAQSUBCATEGORY":"新手上路","ISVISIBLE":"1","SERVICEURL":"","FAQCATEGORYNUM":"00008","NEWUSERFAQ":""},{"MOREURL":"https://funcashier.sinopac.com/WebSite/FunCashierBackend/Pages/help.aspx?name##lnk_withdraw_details\u0026page##process","FAQSUBCATEGORYNUM":"00000","BANKCATEGORYNUM":"","FAQANSWER":"提領作業時間根據各家銀行有所不同，轉入永豐銀行帳戶大約 2 個工作日，轉入他行帳戶需約 5 個工作日（不含假日與國定假日），您可到您指定的轉入帳戶查詢，或隨時至「帳戶總覽 \u003e 帳戶活動紀錄 \u003e 提領紀錄」頁查詢提領狀態。","FAQTITLE":"掌櫃帳戶餘額提領後，款項幾天會入到我指定的戶頭？","FAQNO":"373","DOCRURL":"","SATISFACTIONCOUNT":"1","NEWUSERFAQTITLE":"","FAQCATEGORY":"豐掌櫃","HOTFAQ":"中","CLICKCOUNT":"233","BANKCATEGORY":"豐掌櫃","FAQSUBCATEGORY":"新手上路","ISVISIBLE":"1","SERVICEURL":"","FAQCATEGORYNUM":"00008","NEWUSERFAQ":""},{"MOREURL":"https://funcashier.sinopac.com/WebSite/FunCashierBackend/Pages/help.aspx?name##lnk_collect_emil\u0026page##email_sample","FAQSUBCATEGORYNUM":"00001","BANKCATEGORYNUM":"","FAQANSWER":"您若有特定的收款對象，可透過 email 傳送付款通知，對方即可透過 email 中的連結支付款項給你。\r\u003cBR\u003e\r\u003cBR\u003e此功能可一次通知給多人，無論是收團費、社費、聚餐費、或單純跟朋友收款，都非常適合喔！豐掌櫃還會幫你統計已付款人數，是否已經收齊，並提供重寄功能，讓你輕鬆收款與管理。","FAQTITLE":"如何跟朋友收款？","FAQNO":"386","DOCRURL":"","SATISFACTIONCOUNT":"1","NEWUSERFAQTITLE":"","FAQCATEGORY":"豐掌櫃","HOTFAQ":"高","CLICKCOUNT":"225","BANKCATEGORY":"豐掌櫃","FAQSUBCATEGORY":"收款篇","ISVISIBLE":"1","SERVICEURL":"","FAQCATEGORYNUM":"00008","NEWUSERFAQ":""},{"MOREURL":"","FAQSUBCATEGORYNUM":"00003","BANKCATEGORYNUM":"","FAQANSWER":"請撥打台灣淘寶客服專線(02)7706-3088，週一至週五 9:00-18:00（例假日休息）詢問。","FAQTITLE":"若與海外網購平台賣家有購物糾紛時，該怎麼辦？","FAQNO":"946","DOCRURL":"","SATISFACTIONCOUNT":"2","NEWUSERFAQTITLE":"","FAQCATEGORY":"跨境付款","HOTFAQ":"低","CLICKCOUNT":"221","BANKCATEGORY":"豐掌櫃","FAQSUBCATEGORY":"購物篇","ISVISIBLE":"1","SERVICEURL":"","FAQCATEGORYNUM":"00014","NEWUSERFAQ":""},{"MOREURL":"https://funcashier.sinopac.com/WebSite/FunCashierBackend/Pages/help.aspx?name##lnk_payment_fee\u0026page##fees","FAQSUBCATEGORYNUM":"00001","BANKCATEGORYNUM":"","FAQANSWER":"申請退款/取消交易，皆不需支付退款手續費。","FAQTITLE":"退款手續費用怎麼計算？","FAQNO":"378","DOCRURL":"","SATISFACTIONCOUNT":"1","NEWUSERFAQTITLE":"","FAQCATEGORY":"豐掌櫃","HOTFAQ":"低","CLICKCOUNT":"193","BANKCATEGORY":"豐掌櫃","FAQSUBCATEGORY":"收款篇","ISVISIBLE":"1","SERVICEURL":"","FAQCATEGORYNUM":"00008","NEWUSERFAQ":""},{"MOREURL":"","FAQSUBCATEGORYNUM":"00000","BANKCATEGORYNUM":"","FAQANSWER":"永豐銀行將會針對以下情形，發送電子郵件通知至您所留存於永豐銀行的電子信箱： \r\u003cBR\u003e．帳戶連結成功。\r\u003cBR\u003e．帳戶解除連結成功。\r\u003cBR\u003e．帳戶轉出通知(付款成功)。\r\u003cBR\u003e．帳戶轉入通至(退款成功)。","FAQTITLE":"永豐銀行帳戶連結扣款服務在什麼情況會收到通知？","FAQNO":"949","DOCRURL":"","SATISFACTIONCOUNT":"1","NEWUSERFAQTITLE":"","FAQCATEGORY":"帳戶連結扣款","HOTFAQ":"低","CLICKCOUNT":"159","BANKCATEGORY":"豐掌櫃","FAQSUBCATEGORY":"服務內容","ISVISIBLE":"1","SERVICEURL":"","FAQCATEGORYNUM":"00013","NEWUSERFAQ":""},{"MOREURL":"","FAQSUBCATEGORYNUM":"00002","BANKCATEGORYNUM":"","FAQANSWER":"退款款項退回原付款帳戶，請於退款前確認帳戶是否有效。","FAQTITLE":"永豐銀行跨境付款之退款金額會退到哪邊呢？","FAQNO":"943","DOCRURL":"","SATISFACTIONCOUNT":"1","NEWUSERFAQTITLE":"","FAQCATEGORY":"跨境付款","HOTFAQ":"低","CLICKCOUNT":"155","BANKCATEGORY":"豐掌櫃","FAQSUBCATEGORY":"退款篇","ISVISIBLE":"1","SERVICEURL":"","FAQCATEGORYNUM":"00014","NEWUSERFAQ":""},{"MOREURL":"","FAQSUBCATEGORYNUM":"00002","BANKCATEGORYNUM":"","FAQANSWER":"‧付款人付款完成時，永豐會即時發送1.簡訊(僅正向交易)以及2.email通知商店；該筆交易也會顯示於3.「商戶管理後台\u003e收款明細」中。\r\u003cBR\u003e‧商店可利用以上3個管道(任一)，確保付款人確實付款。\r\u003cBR\u003e‧一般而言，商店可在付款人付款完成時，檢查手機中顯示的完成畫面。\r\u003cBR\u003e‧但為了避免付款人製造假畫面，商店應以永豐的通知與網頁訊息為準。\r\u003cBR\u003e","FAQTITLE":"如何確保付款人已經付款成功？","FAQNO":"828","DOCRURL":"","SATISFACTIONCOUNT":"0","NEWUSERFAQTITLE":"","FAQCATEGORY":"豐收款(境外)","HOTFAQ":"低","CLICKCOUNT":"146","BANKCATEGORY":"豐掌櫃","FAQSUBCATEGORY":"付款篇","ISVISIBLE":"1","SERVICEURL":"","FAQCATEGORYNUM":"00010","NEWUSERFAQ":""},{"MOREURL":"","FAQSUBCATEGORYNUM":"00001","BANKCATEGORYNUM":"","FAQANSWER":"新臺幣。","FAQTITLE":"永豐銀行跨境付款之付款幣別為何？","FAQNO":"953","DOCRURL":"","SATISFACTIONCOUNT":"0","NEWUSERFAQTITLE":"","FAQCATEGORY":"跨境付款","HOTFAQ":"低","CLICKCOUNT":"107","BANKCATEGORY":"豐掌櫃","FAQSUBCATEGORY":"付款篇","ISVISIBLE":"1","SERVICEURL":"","FAQCATEGORYNUM":"00014","NEWUSERFAQ":""},{"MOREURL":"","FAQSUBCATEGORYNUM":"00004","BANKCATEGORYNUM":"","FAQANSWER":"‧由於退款流程將透過支付寶退款給付款人，故退款時間須以支付寶為準。\r\u003cBR\u003e‧退款完成後，退款明細上也會顯示退款完成時間，商店可進入「商戶管理後台\u003e跨境交易\u003e退款管理\u003e查詢退款」進行查詢。\r\u003cBR\u003e","FAQTITLE":"申請退款後，付款人多久可拿到錢？","FAQNO":"842","DOCRURL":"","SATISFACTIONCOUNT":"0","NEWUSERFAQTITLE":"","FAQCATEGORY":"豐收款(境外)","HOTFAQ":"低","CLICKCOUNT":"81","BANKCATEGORY":"豐掌櫃","FAQSUBCATEGORY":"退款篇","ISVISIBLE":"1","SERVICEURL":"","FAQCATEGORYNUM":"00010","NEWUSERFAQ":""},{"MOREURL":"","FAQSUBCATEGORYNUM":"00000","BANKCATEGORYNUM":"","FAQANSWER":"‧「跨境POS收款」是豐收款的收款方式之一，其申請方式與「跨境QRCode收款」流程相同。\r\u003cBR\u003e‧進入API技術串接時，則會有專門窗口提供協助進行，此部分則與豐收款現行串接流程相同。\r\u003cBR\u003e","FAQTITLE":"如何申請「跨境實體收款–POS 收款」服務？","FAQNO":"802","DOCRURL":"","SATISFACTIONCOUNT":"0","NEWUSERFAQTITLE":"","FAQCATEGORY":"豐收款(境外)","HOTFAQ":"低","CLICKCOUNT":"64","BANKCATEGORY":"豐掌櫃","FAQSUBCATEGORY":"申請篇","ISVISIBLE":"1","SERVICEURL":"","FAQCATEGORYNUM":"00010","NEWUSERFAQ":""},{"MOREURL":"","FAQSUBCATEGORYNUM":"00002","BANKCATEGORYNUM":"","FAQANSWER":"付款人掃描QR Code之後，需由付款人輸入商品的台幣金額，系統會計算並轉換為人民幣金額，由付款人確認後付款。\r\u003cBR\u003e\r\u003cBR\u003e","FAQTITLE":"掃描QR Code後，會自動帶出交易金額嗎？","FAQNO":"819","DOCRURL":"","SATISFACTIONCOUNT":"0","NEWUSERFAQTITLE":"","FAQCATEGORY":"豐收款(境外)","HOTFAQ":"低","CLICKCOUNT":"56","BANKCATEGORY":"豐掌櫃","FAQSUBCATEGORY":"付款篇","ISVISIBLE":"1","SERVICEURL":"","FAQCATEGORYNUM":"00010","NEWUSERFAQ":""},{"MOREURL":"","FAQSUBCATEGORYNUM":"00000","BANKCATEGORYNUM":"","FAQANSWER":"商店只需與永豐銀行簽約，並同意跨境業務約定之權利義務，無須與境外支付機構(例如支付寶)簽約就可使用跨境代收服務，省時又便利。\r\u003cBR\u003e","FAQTITLE":"商店需要和境外支付機構(例如支付寶)簽約嗎？","FAQNO":"800","DOCRURL":"","SATISFACTIONCOUNT":"2","NEWUSERFAQTITLE":"","FAQCATEGORY":"豐收款(境外)","HOTFAQ":"低","CLICKCOUNT":"53","BANKCATEGORY":"豐掌櫃","FAQSUBCATEGORY":"申請篇","ISVISIBLE":"1","SERVICEURL":"","FAQCATEGORYNUM":"00010","NEWUSERFAQ":""},{"MOREURL":"","FAQSUBCATEGORYNUM":"00002","BANKCATEGORYNUM":"","FAQANSWER":"付款人輸入台幣金額後，系統會計算並轉換成人民幣金額，讓付款人確認並付款。因此付款人支付幣值為人民幣。\r\u003cBR\u003e","FAQTITLE":"付款人付的是台幣或是人民幣？","FAQNO":"825","DOCRURL":"","SATISFACTIONCOUNT":"0","NEWUSERFAQTITLE":"","FAQCATEGORY":"豐收款(境外)","HOTFAQ":"低","CLICKCOUNT":"52","BANKCATEGORY":"豐掌櫃","FAQSUBCATEGORY":"付款篇","ISVISIBLE":"1","SERVICEURL":"","FAQCATEGORYNUM":"00010","NEWUSERFAQ":""},{"MOREURL":"","FAQSUBCATEGORYNUM":"00000","BANKCATEGORYNUM":"","FAQANSWER":"‧商店QRCode(或稱商店收款QRCode)，是專門提供商店用來收款的圖形碼。商店可以展示在結帳櫃臺，付款人只要以手機掃描商店QRCode，即可進入結帳流程，由付款人自行輸入付款金額後付款完成。\r\u003cBR\u003e‧此種收款模式不需任何串接，無技術門檻，簡單方便。\r\u003cBR\u003e\r\u003cBR\u003e","FAQTITLE":"什麼是商店QR Code？","FAQNO":"795","DOCRURL":"","SATISFACTIONCOUNT":"0","NEWUSERFAQTITLE":"","FAQCATEGORY":"豐收款(境外)","HOTFAQ":"高","CLICKCOUNT":"41","BANKCATEGORY":"豐掌櫃","FAQSUBCATEGORY":"申請篇","ISVISIBLE":"1","SERVICEURL":"","FAQCATEGORYNUM":"00010","NEWUSERFAQ":""},{"MOREURL":"","FAQSUBCATEGORYNUM":"00000","BANKCATEGORYNUM":"","FAQANSWER":"選用商店QRCode收款，只要展示QRCode，付款人使用手機掃描QRCode就可以進入結帳流程完成付款。故不需要串接API，是一種省時又方便的收款方式。\r\u003cBR\u003e","FAQTITLE":"豐收款跨境代收QR Code收款為何不需API串接就可收款？","FAQNO":"801","DOCRURL":"","SATISFACTIONCOUNT":"0","NEWUSERFAQTITLE":"","FAQCATEGORY":"豐收款(境外)","HOTFAQ":"低","CLICKCOUNT":"35","BANKCATEGORY":"豐掌櫃","FAQSUBCATEGORY":"申請篇","ISVISIBLE":"1","SERVICEURL":"","FAQCATEGORYNUM":"00010","NEWUSERFAQ":""},{"MOREURL":"","FAQSUBCATEGORYNUM":"00000","BANKCATEGORYNUM":"","FAQANSWER":"需要的。欲使用「跨境實體收款-POS收款」服務，商店需與永豐系統進行API串接，商店需調整的項目包含POS軟體、POS硬體。\r\u003cBR\u003e\r\u003cBR\u003e","FAQTITLE":"使用「POS 收款」，需要技術串接嗎？","FAQNO":"805","DOCRURL":"","SATISFACTIONCOUNT":"0","NEWUSERFAQTITLE":"","FAQCATEGORY":"豐收款(境外)","HOTFAQ":"低","CLICKCOUNT":"31","BANKCATEGORY":"豐掌櫃","FAQSUBCATEGORY":"申請篇","ISVISIBLE":"1","SERVICEURL":"","FAQCATEGORYNUM":"00010","NEWUSERFAQ":""},{"MOREURL":"","FAQSUBCATEGORYNUM":"00000","BANKCATEGORYNUM":"","FAQANSWER":"在串接過程中若有任何技術問題，請寫信到技術支援信箱，會有專人服務。豐收款技術支援信箱：ecapi_tech@sinopac.com\r\u003cBR\u003e\r\u003cBR\u003e","FAQTITLE":"進行串接時如有技術問題，聯絡窗口為何？","FAQNO":"813","DOCRURL":"","SATISFACTIONCOUNT":"0","NEWUSERFAQTITLE":"","FAQCATEGORY":"豐收款(境外)","HOTFAQ":"低","CLICKCOUNT":"29","BANKCATEGORY":"豐掌櫃","FAQSUBCATEGORY":"申請篇","ISVISIBLE":"1","SERVICEURL":"","FAQCATEGORYNUM":"00010","NEWUSERFAQ":""},{"MOREURL":"https://funcashier.sinopac.com/digital_payment/funbiz.html#mobile","FAQSUBCATEGORYNUM":"00000","BANKCATEGORYNUM":"","FAQANSWER":"請檢查您的行動裝置作業系統版本是否符合豐收款App最低支援版本，iOS支援9.0以上（有Touch ID功能）、Android支援 6.0以上（有指紋辨識功能），相關資訊可至 App Store、Google Play商店查詢。","FAQTITLE":"為什麼不能下載豐收款App?","FAQNO":"803","DOCRURL":"","SATISFACTIONCOUNT":"0","NEWUSERFAQTITLE":"","FAQCATEGORY":"豐收款APP","HOTFAQ":"中","CLICKCOUNT":"20","BANKCATEGORY":"豐掌櫃","FAQSUBCATEGORY":"新手上路","ISVISIBLE":"1","SERVICEURL":"","FAQCATEGORYNUM":"00011","NEWUSERFAQ":""},{"MOREURL":"","FAQSUBCATEGORYNUM":"00004","BANKCATEGORYNUM":"","FAQANSWER":"‧本服務提供線上30天內之即時退款申請，如果超過30天但仍有退款之需求，請洽客服人員申請人工退款作業。\r\u003cBR\u003e‧人工退款作業約需3個工作天，如商店業務型態有經常性退款的需求，建議把握線上即時退款時限，在交易日起算30天內執行，以節省您寶貴的時間。\r\u003cBR\u003e","FAQTITLE":"商店已經超過30 天才想退款，該怎麼做？","FAQNO":"840","DOCRURL":"","SATISFACTIONCOUNT":"0","NEWUSERFAQTITLE":"","FAQCATEGORY":"豐收款(境外)","HOTFAQ":"低","CLICKCOUNT":"15","BANKCATEGORY":"豐掌櫃","FAQSUBCATEGORY":"退款篇","ISVISIBLE":"1","SERVICEURL":"","FAQCATEGORYNUM":"00010","NEWUSERFAQ":""}]